Job Title: Corporate Card Business AnalystLocation: San Francisco, CA 94104 (Can be remote)Duration: 9 monthsContract Type: T4Pay Rate: $59.75 - $61.02/hour Job Description Summary
- Responsible for maximizing approval rates by identifying opportunities in authorization and fraud rules. Reporting to Corporate Card Product, this position partners with client's peers internally (Corporate Card Product, Incident Team, Enterprise Fraud) and externally as needed (TSYS, Mastercard).
- Responsible for triage of referral/escalation cases from business partners and daily research.
- Prioritizes issues and engages with appropriate partners to address opportunities.
- Keeps detailed records of decline rates and false positives, performs trend analysis, and tackles top declines reasons with the goal of increasing overall approval rates both at the portfolio and individual company level.
- The incumbent has access to back-end analytics tools and systems to research corporate card transaction.
Essential Job Functions
- Initiates and facilitates the documentation of event root cause process flows and propose relevant control or process changes/updates.
- Conducts ad-hoc authorization analysis by pulling data from the authorization and transaction database
- Accesses the TSYS mainframe. Understands the key screens where to obtain vital information to facilitate analysis and reach conclusions that lead to recommendations.
- Aids with maintenance of decline reason matrix and procedures for agents at call center
Required Experience
- 2-3 years - Deep knowledge of TSYS authorizations: Tandem, Decision Hierarchy, Range Control
- 2-3 years - Familiarity with TSYS Fraud Prevention tools: ADS I, ADS II, Card Guard
- 2-3 years - Tokenization/MDES/Digital wallets
- Previous banking/credit card experience
- Strong MS Excel skills and some SQL knowledge
Education
Skills
- Understanding of commercial banking and card services
- Knowledge of back-end systems supporting payment transactions, servicing products and operational procedures in TSYS environment
- Strong problem solving skills and ability to make swift, sound judgments
- Ability to think out of the box, recommend feasible solutions under the circumstances and influence decision makers
- Exceptional documentation and process management skills.
- Excellent verbal and written communication skills.
- Excellent inter-personal and partnering skills to facilitate effective working relationships
- Strong analytical, research and attention to details skills