160 Driving Academy is the nations largest CDL training provider and one of the fastest-growing vocational schools. Weve built over 145 schools in the last decade, helping thousands of people start rewarding careers in trucking. About the role: Collections Specialist is responsible for ensuring the company receives all necessary payments from its customers. The duties include building strong relationships with internal business development specialists (BDS) and clients, monitoring accounts payable statements to identify payments owed, contacting customers or business partners to notify them of overdue payments.
Responsibilities: - Undertaking all collecting activities in accordance with the company policies for assigned accounts.
- Addressing any customer queries
- Keeping records of all collection activities by updating reports, notes and submitting required invoice adjustments to accounting.
- Providing invoices and other pertinent documents to collect payments as necessary.
- Investigating the reasons for delinquency to improve the process of timely payments.
- Monitoring and addressing overdue accounts on a weekly basis to ensure necessary follow ups.
- Contacting customers with overdue payments through various channels like phone, email, or letters.
- Negotiating terms and payment dates with customers to facilitate debt resolution.
- Working closely with other departments such as accounting, client relations and operations (BDS) to resolve complex issues.
Candidate Requirements: - High school diploma required; Associates degree is a plus.
- Minimum 2 years work experience in collections or similar role
- Excellent verbal and written communications skills
- Strong problem-solving, decision-making, and analytical skills
- Computer skills and proficiency in MS Office and MS Excel.
- Knowledge of billing procedures and collection techniques
- Ability to work under pressure to meet deadlines.
- Ability to multi-tasks and work well independently.
- QuickBooks experience preferred.
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