Location: Pittsburgh,PA, USA
Flik Hospitality Group
Salary: $27 / Hour
Other Forms of Compensation:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.
Job Summary
The Corporate Concierge role is designed to provide high-level, personalized service to both internal employees and external guests, with an emphasis on external clients and VIP guests. This person will have a strong focus on luxury and seamless experiences. This individual will be a first point of contact, offering expertise on local attractions, coordinating transportation, and ensuring the smooth operation of building amenities and services. A key aspect of this position is anticipating client needs, providing tailored recommendations, and delivering an exceptional guest experience from arrival to departure. The Corporate Concierge will partner with various departments and external vendors to ensure flawless execution of all services, making them a vital part of the organizations success in offering a world-class, welcoming environment.
Job responsibilities
* Serve as a liaison with internal vendors to ensure timely resolution of issues.
* Establish and maintain partnerships with local restaurants, hotels, and visitor centers, staying informed about events and happenings within Pittsburgh.
* Coordinate all transportation needs, including local taxi services, car services, and train tickets when applicable.
* Confidently communicate building amenities and services to employees and visitors including dry cleaning and shoe shining services.
* Actively promote and upsell the conference center, highlighting its ability to host meetings and transform spaces for events.
* Facilitate communication between support departments and act as a bridge for smooth operations.
* Seamlessly assist visitors through the badge process, paying close attention to detail.
* Provide personalized service by meeting clients and VIPs upon arrival and escorting them throughout the building, ensuring an exceptional experience.
* Offer tailored recommendations for dining and local attractions, serving as a knowledgeable resource for clients and external guests.
* Deliver luxury services while strictly adhering to corporate protocols and procedures.
* Anticipate and address client needs, especially for returning clients, by preparing for their specific wants and preferences before their arrival within our reservation systems Proxyclick and EMS.
* Act as the first point of contact in the lobby, ready to address any issues or concerns that may arise. Ensure all issues are communicated to all employees where necessary.
* Other duties as assigned.
Long Description
Key Competencies
Client Care
* Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances.
* Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome Good Morning/Good Afternoon
* Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guests journey.
Team Work and Communication
* Communicate effectively with peers and Manager, displaying accuracy and attention to detail both in verbal and written communication.
* Maintaining a strong awareness of business activity and communicating all updates with your team members.
* Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process.
* Providing assistance according to business needs e.g. lunch cover, callouts, and general support.
* Supporting the training of new associates and completing checklists accordingly.
* Taking part in the cross-training program which covers all areas of the department, when available.
Building and History Knowledge
* Maintaining basic knowledge of history of building and surrounding areas.
* Maintaining basic knowledge of shops, restaurants, and attractions.
Personal Presentation and Responsibilities
* Maintaining a professional, polite, and considerate manner at all times.
* Adhering to uniform and presentation standards as per the dress policy.
Working Environment
* Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.
Policies and Procedures
* Adhere to the Company and the buildings policies and procedures.
* Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.
* Comply with the Lobby Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as living document.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story (
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
Req ID: 1360484
Flik Hospitality Group
HILARIA KWAKUMEY
[[req_classification]]