Specialist, Enrollment Services
: Job Details :

About this PositionPosting Detail Information Position Number HR0041.00000 Position Title Specialist, Enrollment Services Job Type Staff FT/PT Part-Time Employee Class Description C3-Staff PT (ed. support) General Position Description Responds to inquiries received by phone or electronically to assist current and prospective students with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to current and prospective students, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals.Flexible Work Arrangement Primarily Remote: Employee performs the majority of job duties remotely and may occasionally work on site, based on operational needs with advance notice, when possible. Grade 2023 Exemption Status Non-Exempt Posting Number S3012P Location(s) Orlando, FL 32811 - West Campus Proposed Work Schedule (Please note hours subject to change based on business needs) M-TH 12:00PM-6:00PM / F 8:00AM-9AM; 12:00PM-5:00PM*Please note, while this position is primarily remote, there is an expectation to work on-site one day per week.Number of Vacancies 1 Posting Start Date 03/12/2025 Posting End Date 03/28/2025 Open Until Filled No Quicklink for Posting Posting Detail Information Temporary Position (Temp or Grant Funded) DetailsSalary Range $17.92 Per HourEssential Job Functions Description of Job Function 1. Receives multi-channel inquiries (phone, email, chat, SMS, etc.) and uses a developmental approach to empower and assist students with completing all steps to enrollment.Description of Job Function 2. Assists students with determining the status of their application, enrollment, and financial aid and resolves problems at early stages.Description of Job Function 3. Determines when a student has encountered deeper problems and creates work tickets to refer case to the appropriate department.Description of Job Function 4. Orients students to on-line tools available and the features of Atlas.Description of Job Function 5. Answers questions about Valencia's services, hours, and materials available to students, faculty, and the community.Description of Job Function 6. Answers questions about Valencia's degree and certificate options and entrance requirements.Description of Job Function 7. Maintains accurate records regarding nature of interaction, discussion, and resolution.Description of Job Function 8. Conducts multi-channel outbound campaigns to prospective and current students to support the College's comprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body.Description of Job Function 9. Makes full use of computer software capabilities to input and retrieve data, access reference materials, and communicate effectively with staff and students.Description of Job Function 10. Reviews college and marketing websites and identify issues or improvements that need to be made; maintains content on international social media pages.Description of Job Function 11. Performs other duties as assigned.