FUNCTION: Working under the direction and guidelines established by the Corporate Services Sales Manager, the Corporate Services Officer assumes responsibility for coordinated business development activities in the market for small and middle size Business Customers. The Corporate Services Officer is also responsible for providing exceptional service so as to aid in client retention and create a differentiated client experience. The Corporate Services Officer possesses a comprehensive understanding of the bank processing regulatory environment, industry trends and practices and has a thorough working knowledge of Bangor Savings Bank's policies and procedures.
KEY ACCOUNTABILITIES:Business Development:
- Initiates business development calls to existing and prospective business clients
- Develops and maintains a portfolio of Corporate Services account relationships
- Participates in joint calls with officers from other business lines
- Prepares written proposals and conducts financial analysis as required for presentation to clients/prospects
- Monitors client analysis statements monthly to ensure appropriate product and service use by clients
- Conducts routine relationship reviews
Client Servicing:
- Maintain and expand existing client relationships through quantified contact and client satisfaction strategies
- Proactively service and cross sell relationships for the purpose of improving client satisfaction and generating additional deposit and fee income for the Bank
- Engage in technical discussions with potential clients to uncover needs and provide solutions
- Work with various departments within the bank to identify, prioritize and resolve client servicing issues, training and client transitions
- Utilize and maintain Commercial customer database as a relationship management and cross sales tool
Strategy & Process:
- Remain knowledgeable and up-to-date on changes and developments in cash management and e-commerce, monitoring market trends, competitive practices and regulatory changes
- Recommend development and enhancement of presentation and promotional materials to effectively market the bank's cash management services.
- Continuously evaluate systems and procedures utilized to deliver Corporate Services with an emphasis on improvements which increase the accuracy, and minimizes clerical/manual activity requirements to better facilitate the implementation process
General:
- Informally and formally provides training and support for Bank employees
- Interact harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
- Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
- Performs additional duties as requested
- In-state travel: 50%
TEAMWORK, KNOWLEDGE/SKILL & EXPERIENCE REQUIREMENTS:
- High school diploma or equivalent required; Bachelor's degree preferred
- Certified Treasury Professional (CTP) and Accredited ACH Professional (AAP) certification preferred.
- Prior sales experience required.
- 2+ years cash management experience preferred
- 5+ years of banking and customer relations experience combined, with an ability to understand and work automated systems, procedures and their development
- In-depth knowledge of industry products and trends
- Solid PC skills required: word processing, spreadsheet software, presentations, graphics
- Strong analytical and organizational skills with an ability to interact effectively with all levels of staff and management, both internally and with clients
- Self-starter, comfortable working independently, and the ability to multi-task.
PHYSICAL DEMANDS, CONDITION REQUIREMENTS, & EQUIPMENT USED:
- General office environment.
- Moderate lifting (to 35 lbs.) required.
- Moderate reaching, walking, sitting and standing required.
RELEVANT TECHNOLOGIES & CERTIFICATIONS:
- General office equipment.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.03.24.24