Location: Jefferson City,MO, USA
Description:
This is an entry-level technical and professional position involving analyzing documents, assisting customers with inquiries and routine day-to-day functions of the Business Services Division.
Job Functions and General Responsibilities:
* Providing excellent customer service in the Business Services Division by reviewing, receiving, and processing various business entity filings or commissions' filings.
* Utilizing and applying several different chapters of Missouri statutes as related to filings.
* Using a computer and software including Windows, Microsoft Office Suite and Business Services specific filing software applications.
* Answering telephone inquiries and assisting walk-in customers.
* Providing technical support for online business filers with demonstrated knowledge of various internet web browsers.
* Interacting with state employees, state officials, and the general public.
Knowledge, Skills and Abilities:
* Excellent organization, self-motivation, and work prioritization skills.
* Excellent oral and written communications skills.
* Thorough knowledge of Missouri law as it relates to the assigned work group.
* Ability to follow directions and understand basic principles for legal service.
* Work independently with outstanding attendance, timeliness, and professionalism.
* Ability to pay attention to details and complete work tasks in a moderately stressful environment.
Qualifications:
* High School diploma or equivalent is required, some college preferred.
* General computer skills and the ability to learn new software programs.
* Experience in customer service or working with the public preferred.
* Experience working in a fast-paced government office or organization preferred.
The above job description in no way implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department.