Location: Albany,NY, USA
Minimum Qualifications: Strong communication skills Customer Service experience Preferred Qualifications: At least two years of experience in an office setting. Duties Description Under direct supervision of the Director of Correspondence, inputs all incoming Gubernatorial correspondence to the Intertrac database and answers Citizens Assistance Phone Line. Duties: Sort incoming mail delivered thrice-daily to the ECO office Scan, input, and route all incoming Gubernatorial correspondence, as assigned by the Director Perform related duties as necessary Answer Citizen Services phone line between 9AM-5PM Tally and log constituents' issues, opinions, and/or contact information in Intertrac for inclusion in the Weekly Correspondence Report Provide weekly reports of all incoming calls Route callers to the appropriate Chamber staff or agency Refer constituents with difficult or unclear issues to the Director of Correspondence processing for handling Maintain a familiarity with state agency roles, functions, and responsibilities, as well as with current issues and events Assist as a backup for Proclamations Office Admin Prepare and distribute accordingly all request for Governor's Pen Certificates for passed legislation requested by all Elected Officials Other duties as assigned. Some positions may require additional credentials or a background check to verify your identity. Name New York State Executive Chamber Human Resources Telephone Fax Email Address ...@exec.ny.gov Address Street NYS Capitol State St. and, Washington Ave City Albany State NY Zip Code 12242 Notes on Applying Please email resume to ...@exec.ny.gov with the position title in the subject line.