Cosmetology Clinic Floor Team Lead
: Job Details :

Position Purpose: The purpose of the clinic floor team lead is to mentor and coach the cosmetology team members regarding overall clinic floor performance to assure the Institute achieves its major educational, service and retail goals and objectives. Provide technical support to the cosmetology instructors and students to ensure a well-trained, empowered, and a motivated team.

Responsibilities: The team member in this position must exhibit certain characteristics and perform specific duties during their daily or weekly routine. These responsibilities include, but are not limited to:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the spa/salon industry is “high touch,” meaning that it requires strong interpersonal skills and attention to the needs of others. This includes, but is not limited to: Ability to be both positive and cooperativeThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Ability to empathize with othersAbility to be aware of my impact on othersAbility to be flexibleAbility to accept and use feedback from instructors, staff and studentsAbility to motivate myselfAbility to learn from experienceAbility to deal with frustration in a constructive mannerAbility to deal with conflict in a constructive mannerAbility to express feelings effectively and appropriatelyAbility to take responsibility for myselfAbility to demonstrate self-knowledge, self-acceptance, and emotional stabilityAbility to demonstrate professional conduct at all times
• Ensure Aveda technical standards are consistently used by all instructors on the clinic floor.
• Develop processes for clinic floor to enhance the student and guest experience and productivity.
• Define student service times, productivity goals and retail goals by program phase/zone.
• Effectively implement and sustain Aveda curriculum initiatives in course curriculum and service cycle on the clinic floor.
• Partner with Director & Education Manager(s) to ensure compliance with all NACCAS and State Board regulations.
• Conduct on-going technical assessment of cosmetology instructors and make recommendations for training needs to Education Manager(s).
• Provide on-going recognition, support, and motivation for cosmetology instructors and students.
• Coach cosmetology instructors and students to meet service and retail goals.
• Ensure safe and sanitary practices by both students and cosmetology instructors when practicing or demonstrating on the clinic floor.
• Partner with Guest Care to maximize service productivity.
• Maintain appropriate clinic floor staffing levels.
• Address student challenges in an effective and timely manner.
• Work closely with Director and Education Managers to develop programs/systems that will enhance the student and guest experience as well as productivity.
• Assist Director(s) and Education Manager(s) with cosmetology team member reviews.
• Continuously work at creating and nurturing strong working relationships with other teams.
• Assist Director(s) and Education Manager(s) with hiring process and technical interview of new cosmetology instructors.
• Project a professional image at all times to internal and external clients.
• Ensure that staff and students comply with Institute set directives.
• Comply with the Institute Instructor Code of Conduct Guidelines.
• Encourage participation from team members, guests and students in all Institute events.
• Follow and help implement all Brand visual presentation standards and guidelines.
• Function as the “Manager on Duty” in the absence of the Director.
• Enforce policies and procedures of the Institute; serve as a role model.
• Communicate all corporate policies and procedures to team members and ensure compliance.
• Present and reinforce with students and educators, a professional appearance and maintain Company's appearance and dress code standard at all times.
• Partner with guest care to ensure sufficient inventory at all times.
• Identify and communicate merchandise assortment opportunities and issues to Guest Care and Director(s).
• Ensure that all waste materials are recycled in a proper fashion as dictated by local laws and Company guidelines.
• Interface effectively and collaborate with peers and management to successfully meet shifting needs.
• Create a sense of urgency; delegate appropriately; motivate self and team to accomplish objectives.
• Effectively educate team members, students and guests about product knowledge.
• Help maintain a cohesive, cooperative work environment through team building and motivation.
• Maintain all safety and security standards and identify and communicate potential problem issues/challenges.
• Participate on conference calls and attend meetings as required
• Communicate information regarding high and/or low performance of team members as well as potential disciplinary challenges to the Director(s)
• Actively participate in Institute events (Quarterly Celebrations, Earth Jam, Beauty for the Earth, Beauty for a Cure, etc.).
• Perform other duties as assigned.

Financial:

• Achieving sales goals.
• Ability to take initiative and accountability for the accuracy of information and for achieving results.
• Motivate self and others to overcome obstacles and achieve goals.

Accountabilities:

• Ensuring service and retail goals are met.
• Partnering with Cosmetology instructors to develop action plans to ensure productivity on the clinic floor is maximized.
• Assist with training new Cosmetology team members.

Minimum Requirements: The team member in this position must exhibit certain educational and experiential requirements, including:

• High School Diploma and Certificate from School of Cosmetology
• Licensed Cosmetologist/Esthetician for a minimum of 4 years
• Excellent interpersonal and communication skills; articulate in English; polished phone and interpersonal skills
• Strong working knowledge of G-Suites, Google Classroom, Microsoft Word, and Excel required.
• Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow-through and initiative
• Willing to work a flexible schedule, including evenings and weekends
• Demonstrated ability to work under strict deadlines
• Must be interested in the growth and the conduct of a socially responsible business, Commitment to company mission and vision
• Ability to make and implement decisions
• Ability to maintain a high level of confidentiality
• Eagerness to learn and grow in position
• Strong commitment to support Company mission and goals

Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Physical Demands and Work Environment: The team member in this position will be expected to work in an office environment in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Revised 03.11.2022

• Sit at a desk with a computer for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a corporate office setting

Equal Opportunity Employer : Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.