Counselor I
: Job Details :

Responsibilities Provide career and academic counseling, case management and support to participants of the Career Pathways Training Program; ensure academic/career advisement needs are met in a variety of settings, across a range of programs, from certificates to advanced degrees Advise and counsel members on academic/employment options and benefits/programs available; analyze and interpret student transcripts and records to provide academic assistance Refer members to appropriate academic programs (i.e. degree, certificate, preparatory); provide information over the phone, in person, online, in health care facilities and events Conduct workshops and provide development recommendations for customized workshops as needed; ensure participants receive necessary workforce/career ladder and benefit information in a clear, concise and timely fashion Collect and analyze academic and tuition assistance data - submit information to team lead for quality control prior to processing; prepare member appeal documentation as needed Submit workshop data to administrative staff for reporting and tracking purposes; ensure timely, accurate and complete submission of tuition assistance applications for payment processing Establish relationships with educational institutions and external workshop facilitators; coordinate services and ensure they meet the needs of members while providing the highest level of service Perform additional duties and projects as assigned by managementQualifications Bachelor's degree in Education, Counseling, Human/Social Services or equivalent years of experience required Minimum two (2) years direct counseling experience in adult education, vocational/ college programs, job placement, or career management required Experience with health care education programs, career ladders, or City University of New York (CUNY) system preferred; knowledge of 1199SEIU Training and Employment Funds preferred Intermediate skill level in Microsoft Word, basic Excel and PowerPoint preferred Detail oriented and ability to handle multiple projects in a fast-paced environment with tight deadlines; must work well under pressure Excellent reading, writing and verbal communication skills; excellent presentation/facilitation and customer service skills Ability to maintain confidential information and handle sensitive issues, detail oriented with strong analytical ability Bilingual fluent in English/Spanish preferred Available to work flexible hours including evenings and weekends