Count Room Representative
: Job Details :

ESSENTIAL JOB FUNCTIONS:* Collects and counts revenue from various drop sources per MIC and departmental guidelines.* Counts, sorts, and organizes all currency, coins, coupons, chips, and paperwork from the drop containers.* Retrieves drop boxes from the storage area and appropriately stores allboxes and carts.* Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds.* Straps and hand-stamps money bundles.* Totals all cash, coins, chips, coupons, and other monies, and reconciling documents by shift and by day/date.* Enters count information into various PC-based applications. Printing, signing all reconciling documents, and verifying their accuracy.* Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.* When a slot machine is being played at the time of bill validator drop, use excellent guest service skills to ensure the guest's satisfaction.* Accounts for all Count Room keys and ensures compliance with MIC requirements.* Sorts, counts, rolls coins, and delivers to the Cashier department.* Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines.* Collects and counts currency from arcade change machines and takes meter readings.* Completes all paperwork accurately and delivers it to the appropriate department promptly, including scanning of all relevant documentation.* Responsible for the loading of coins/currency and count of dropped funds for all the casino floor ticket redemption kiosks.* Communicate with other departments and the Gaming Control Board to coordinate drop and count schedules.* Communicates currency counter maintenance requests to vendor technicians and IT service requests.* Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees.* Maintains the Count Room in a clean and orderly fashion.* Monitors supply levels and requests supply orders* Follows safety and security guidelines and adheres to department procedures.EDUCATION and EXPERIENCE:* Must be 21 years of age or older.* High School Diploma required. Any combination of education, training, or experience provides the required knowledge, skills, and abilities.* Minimum of 1-2 years related experience required.* Ability to communicate with all levels of management in a clear, friendly, and confident manner.* Must get along with fellow team members and work as a team.* Must present a well-groomed appearance.* Must be self-motivated and be able to handle more than one function at a time by being well organized.* Must be able to read, write, speak, and understand English.* Good mathematical and clerical aptitude for accurate record-keeping.* Excellent customer service skills are a must.* Ability to obtain/renew all government-required licenses or certifications, specifically a Virginia Lottery Gaming Permit LicensePHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:* Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products.* Good manual dexterity to accurately handle cash, tickets, and racks of gaming chips.* Ability to stand for long periods and pull, lift, and carry objects up to 40 lbs.* Push and pull heavy carts up to 50 lbs.* Comfortable working with a team in a small locked and secure room.* Must be able to work in a highly populated fast-paced environment.* Must be able to work in an environment with bright lights, loud music, and varied temperatures.* Be aware that surveillance cameras monitor the premises recording activity throughout the property on a 24-hour, 7 days per week basis.