ABOUT THE COMPANY Creative Culinary Management Company is a hospitality company based in the heart of the Seaport in New York City. The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, intimate dinner on the pier, or host a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests. ABOUT THE OPPORTUNITY The Tin Building by Jean-Georges is a sprawling food emporium located inside one of New York's most historic landmarks. The Tin Building features multiple unique venues: Several full-service restaurants, fast casual, and counter dining outlets as well as 10,000 sf of retail featuring private label products, grab and go, grocery and more. To support this significant operation the Marketplace features a large commissary kitchen and bakery, as well as an exhibition kitchen that will provide media opportunities. POSITION SUMMARY: The counter associate is responsible for ensuring a seamless and positive experience for our quick service restaurant guests. Operating at the forefront of transactions, you will play a key role in processing orders accurately, handling payments, and providing excellent service at the point of sale. ESSENTIAL RESPONSIBILITIES:
- Greet guests with a friendly and welcoming demeanor as they approach the counter.
- Assist guests in making menu choices, providing information about items, and answering inquiries.
- Take guests orders accurately, inputting details into the Point-of-Sale (POS) system promptly.
- Ensure precision in recording guest preferences, modifications, and special requests.
- Prepare and assemble food items according to established recipes and presentation standards.
- Coordinate with kitchen staff to ensure efficient and timely order fulfillment.
- Process guest payments, handling cash transactions accurately and providing change and receipts.
- Operate the cash register and POS system proficiently.
- Provide excellent customer service, addressing any concerns or inquiries with a positive and solution-oriented approach.
- Ensure a clean and organized counter area, contributing to a pleasant dining environment.
- Monitor and replenish counter supplies, including condiments, napkins, and utensils, to meet guest needs.
- Collaborate with the kitchen and support staff to maintain adequate stock levels.
- Adhere to food safety and hygiene standards, maintaining cleanliness in the serving area and practicing proper sanitation procedures.
- Follow established handwashing and hygiene protocols.
- Perform all other tasks as duties as assigned and/or per business need.
KNOWLEDGE, EXPERIENCE AND SKILLS:
- Previous experience in a quick-service restaurant setting is advantageous.
- Strong interpersonal and communication skills.
- Ability to work efficiently in a high-paced environment, handling multiple tasks.
- Familiarity with cash handling procedures and POS systems.
- Basic knowledge of food safety and hygiene practices.
- Positive attitude, team-oriented, and committed to delivering excellent customer service.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
REQUIREMENTS:
- Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Ability to lift and carry items weighing 10 - 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).
- Ability to stand for prolong periods of time.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Climbing steps regularly.
The base pay for this position is $16 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc. Creative Culinary Management is an equal opportunity employer. Other details
- Job Family Non Tipped Employees
- Pay Type Hourly
- Min Hiring Rate $16.00
- Max Hiring Rate $16.00
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