Description KEY RESPONSIBILITIES: The Store Counterperson position is responsible for many facets of the store's daily operation including:
- Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company's core values;
- Ensuring that sales levels are met so that the store achieves and/or exceeds budgeted goals;
- Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.
KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:
- Maintaining a personal level of safety throughout the store at all times;
- Maintain the highest standards of customer service, including prompt handling of all customer customer's orders;
- Maintain store appearance and merchandising as assigned;
- Possess excellent telephone communication and etiquette skills;
- Ability to work in a fast-paced and dynamic wholesale/retail environment;
- Ability to communicate effectively with peers, both verbally and in writing;
- Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
- Ability to follow the standards set for counterpersons performance;
- Ability to ensure effective and efficient use of all available resources;
- Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
- Ability to be accountable for achieving both personal and store results;
- Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
- Ability to build customer loyalty;
- Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
- Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
- Ability to provide high levels of customer service; Working knowledge of automotive systems;
- Ability to learn to mix paint, perform various shop functions, including turning drums and rotors, or make hydraulic hoses; (as required)
- Ability to take physical inventories and line counts;
- Ability to stock shelves and pull customers orders;
CONDITIONS OF EMPLOYMENT:
- High school diploma or GED equivalent preferred;
- 3 Satisfactory Motor Vehicle Report must be obtained by applicant and submitted for approval prior to hire date and satisfactory MVR must be maintained;
- Successfully complete a pre-employment drug test;
- ASE Certification preferred, but not necessary at time of hire;
- Acknowledgement of and adherence to all Company policies and procedures as contained within the Fisher Auto Parts Employee and Driver's Handbooks, which will be provided at the time of hire;
WORK SCHEDULE: Must be abLe to work a flexible schedule that would allow you to work an assortment of days, evenings and/or weekends (as needed) designed to provide quality service, while successfully growing the business with profitability and integrity. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described herein are representative of those that must be met by a Store Counter person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Store Counterperson is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Additionally, the Store Counterperson may be required to operate a motor vehicle. The Store Counterperson must frequently lift and/or move up to 50 pounds, and may occasionally lift and/or move weight in excess of 50 lbs. with the assistance of co-workers and tools provided. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described herein are representative of those that a Store Counterperson encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties associated with this job, the Store Counterperson may be occasionally exposed to wet and/or humid conditions; moving mechanical parts and/or vehicles; high, precarious places; toxic or caustic chemicals; outside weather conditions; various degrees of cold and heat; risk of electrical shock; items of bulky or varying weight; explosion; and/or vibration. The noise level in the store work environment is usually moderate to light RequirementsREQUIREMENTS:
- Clean driving record which must be maintained
- Able to lift up to 50 lbs. frequently throughout assigned shift
- A professional working attitude & provide excellent customer service
- Must have a clean & neat appearance and properly wear a company uniform