Are you passionate about building relationships with customers? Do you thrive in a fast-paced environment where no two days are the same? If so, then joining our team as a Full Time Counter Sales/Parts Associate at our Delphi, Indiana location may be the perfect fit for you! You'll have the opportunity to interact with a variety of customers, providing them with top-notch service and solutions for their agricultural needs. Your role will be crucial in ensuring our customers leave satisfied and with the right products in hand.We offer competitive pay for this onsite position, where your customer-focused mindset and personable nature will shine every day. Come be a part of our dynamic team and make a difference in the agriculture industry! As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid holidays, paid time off and 401k match available after eligibility requirements are met.QC Supply: Our StorySometimes the best things start out in the garage. For QC Supply, it was a small one located in Schuyler, Nebraska. QC Supply was founded in 1982 with the simple goal of helping people grow, and 40 years later, that's still at the heart of what we do. With our home base remaining in Schuyler, we went from a small-town operation to a nationwide distributor distributor and eCommerce platform by boldly supporting the future of farming. Our commitment to that mission has propelled us to expand our reach while keeping our roots firmly planted.What it's like to be a Counter Sales/Parts Associate at QC SUPPLYAt QC Supply, we are seeking a personable and detail-oriented individual to fill the role of Counter Sales/Parts Associate. In this position, you will be instrumental in delivering top-notch customer service, ensuring that each interaction leaves a lasting positive impression. Your ability to pay close attention to detail will be essential in accurately fulfilling customer orders and providing solutions tailored to their specific needs.If you are passionate about being customer-focused and thrive in a fast-paced, energetic environment, then this role is perfect for you. Join our team and be a part of something exciting in the agriculture industry!What you need to be successfulAs a Counter Sales/Parts Associate at QC Supply, having strong computer and organizational skills is crucial in ensuring smooth operations both in-store and over the phone. Your written communication abilities will come in handy when assisting customers and recommending the best parts and equipment for their needs. Sales skills paired with a keen attention to detail are essential in providing top-notch customer service and accurate order fulfillment.From handling payment transactions to inventory management, multitasking and time management skills will be key in excelling in this role. A knack for problem-solving and a customer-focused mindset will be beneficial in addressing customer needs promptly and effectively. Being adaptable to changes and demonstrating a willingness to learn and upgrade industry knowledge will set you up for success in this dynamic position.Knowledge and skills required for the position are:
- The Counter Sales / Parts Associate will possess strong computer, organizational and written communication skills. Sales and customer service skills along with a high attention to detail are essential both in-person and via phone.
- No college degree required, will train the right person.
- Work with QC Supply retail customers, both in-store and over the phone/ to understand their needs.
- Recommend to customers the best parts and equipment available with which their needs can be addressed
- Educate new customers on new products and special promotions as well as promote QC Supply products
- Properly operate office equipment, handle payment transactions/ and efficiently utilize computer operating systems
- Assist with inventory management, including shelving products and performing cycle counts
- Maintain the inventory levels to assure that there are adequate quantities on hand of all stock
- Work with the warehouse and ensure that all materials leaving or entering the warehouse are properly accounted for
- Always keep parts counter and showroom neat and clean
- Demonstrate a willingness to perform any daily task as assigned
Qualifications and Education Requirements
- Ideal candidate will have knowledge in the agriculture industry, as well as parts and equipment used, and strives to continually upgrade industry, parts and equipment knowledge
- Previous customer service experience is strongly preferred
- Ability to identify and resolve problems in a timely manner
- Responds promptly to customer needs
- Ability to multitask, prioritize and manage time effectively
- Familiar with Microsoft Office products
- Problem Solving - Identifies and resolves problems in a timely manner
- Seeks advice and guidance on non-routine or problem areas from others
- Customer Service - Responds promptly to customer needs
- Oral Communication - Speaks clearly and persuasively in positive or negative situations
- Teamwork - Balances team and individual responsibilities
- Ethics - Treats people with respect; Upholds organizational values
- Organizational Support - Follows policies and procedures
- Safety and Security - Observes safety and security procedures
- Adaptability - Adapts to changes in the work environment
- Ability to work a minimum of 40 hours a week with occasional overtime
Connect with our team today!If you think this full-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!QC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.