Counter Service
: Job Details :

Description:Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem. Recommend potential products or services to management by collecting customer information. Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers. Resolve customer complaints via phone. Greet customers warmly. Assist with placement of orders. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders.