Location: Belmont,MA, USA
Description
Our front of house team members welcome and care for guests in our cafes. Counter team members will have a working knowledge of all Tatte products, delivering delicious savory dishes and pastries, operating the point-of-sale register, and keeping a clean and organized workspace, while our baristas show off their artistic coffee skills by handcrafting delicious and creative coffee beverages. We expect our front of house team members to:
+ Engaging, warm, and welcoming communication skills and presence
+ Have a passion for and deep knowledge of our coffee menu, our bakery and savory offerings, and genuine hospitality
+ Have a desire to help where needed and work as part of a team
+ Live from Tatte's core values and help Tatte deliver on its mission
+ Have flexibility to work a variety of shifts, including weekends, holidays, & afternoons/evenings
+ (Ideally, barista team members also have at least 1 year of experience as a barista using manual espresso equipment in a fast-paced restaurant/cafe)
Our Benefits and Perks
+ Competitive pay (counters start at $11.25/hr plus tips, baristas start at $12.50/hr plus tips---typically team members make $22-$24/hr+ including tips)
+ 401(k) (with a vesting match)
+ Health, dental and vision insurance for full-time team members
+ Vacation time (after 1 year of full-time service)
+ Free employee assistance program services
+ Flexible schedule with no late nights
+ Internal English and Spanish classes
+ Free drinks and generously discounted meals
+ Exciting potential for growth
Summary of Counter Team Members' Primary Responsibilities
+ Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
+ Determine guests' needs by asking questions and sharing product knowledge
+ Has comprehensive knowledge of all Tatte products
+ Takes guests' orders using our point-of-sale system/register
+ Executes all Tatte product and packaging standards
+ Delivers coffee beverages and food to guests
+ Maintains clean and well-stocked caf stations
+ Actively maintains and supports caf cleanliness and visual/brand standards
+ Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures
+ Other duties as assigned
Summary of Baristas' Primary Responsibilities
+ Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
+ Has comprehensive knowledge of all Tatte products
+ Prepares and serves or delivers beverages according to Tatte recipes and specifications
+ Answers guests' questions about our offerings
+ Follows all recipe and presentation standards for our beverages
+ Operates all Barista station equipment according to standards
+ Keeps the bar (including bar equipment) clean and sanitary in accordance with applicable standards and well-stocked with inventory
+ Delivers beautiful and artistic espresso beverages
+ Other duties as assigned
Essential Functions/Working Conditions for FOH Positions
+ Strong communication skills to warmly engage with all guests and team members
+ Ability to work in a fast-paced environment
+ Able to grasp and reach overhead
+ Must be able to lift, move, and carry 50+lbs
+ Must be able to work 8+ hours a day on feet
Join us on our journey to create something special!