At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description: Job Title: Courtesy Clerk
Department: Grocery
FLSA: Non-Exempt
General Function: Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.
Core Competencies - Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None
Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- miles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Packages purchases.
- Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
- Assists customer in transporting purchases to their mode of transportation.
- Helps train new courtesy clerks.
- Checks prices on products.
- Pulls product forward on shelf.
- Brings carts in from parking lot and cart corral.
- Cleans can redemption area and empties the recycle bins, where applicable.
- Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
- Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities: - Assists in all departments as requested (within the wage and hour guidelines).
- Delivers product to customers (within the wage and hour guidelines).
- Shovels, salts, and sands walkways.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics: - Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.
Education and Experience: No education or experience requirements.
Physical Requirements: - Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions: This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.
Equipment Used to Perform Job: Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).
Contacts: Has daily contact with the general public and occasional contact with suppliers/vendors. Are you ready to smile, apply today.