The Courtyard Fayetteville is a property owned and operated by Shamin Hotels, Central Virginia's largest hotel management company. Having tripled in size to 76 hotels over the past ten years, we own and operate hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. Shamin Hotels offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service. Responsibilities: The GM is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Ensure guest and associate satisfaction
- Monitor and develop team member performance, particularly the executive team and department heads, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train associates
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Qualifications We are looking for experienced candidates with a successful track record and proven success in building a positive service culture:
- 3 years of GM, Hotel Manager, or equivalent experience
- Strong people leadership
- Local market experience would be highly beneficial
- Marriott brand experience is preferred
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability