Credit and Collection Specialist
: Job Details :

Credit and Collection Specialist

Full-time Regular

Salary Range:$20.00 To 23.00 Hourly

The Credit and Collections Specialist is an entry level position and will be primarily responsible for collecting outstanding accounts receivable and maintaining customer relationships through direct phone contact and email with customers.

The ideal candidate will be comfortable speaking on the phone with customers and writing email communication with an emphasis on providing a high level of customer service

ROLES AND RESPONSIBILITIES -

* Collaborating with internal teams to resolve issues and disputes

* Maintaining accurate records of collections activity and customer interactions

* Employing telemarketing skills to negotiate payments

* Utilizing financial software to track, analyze, and report on collection efforts

* Collect and maintain receivables including processing credit card payments

* Assess credit limits, account delinquency, and payment trends

* Review and release/hold orders

* Respond to inquiries, research and resolve concerns or discrepancies, and resolve customer disputes in a pleasant and respectful manner. Correspond with other departments as needed

* Requesting and Validating resale certificates

* Assist and handle incoming phone calls and emails from customers and/or other departments

* Perform other ad hoc duties

Other Duties: Please note this job description may not cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS

* Must be comfortable speaking clearly and professionally on the phone.

* Professional phone etiquette, Detail oriented and very organized

* Must be able to work independently and manage multiple tasks on time

* Must have a positive demeanor and welcoming attitude at all times

* Must have the ability to adapt to frequent unexpected changes in the work environment and manage competing demands

SKILLS

* Prior knowledge and experience within an Accounting/Finance group specifically in Accounts Receivable and collection's function is desired but not required.

* Experience working with customers and establishing effective communication.

* Ability to work with all groups within the organization.

* Must be a self-starter and able to work with little supervision.

* Ability to multi-task and work efficiently.

* Analytical approach to problem solving.

* Working knowledge of Microsoft Office and Accounting/Finance systems a plus

* Flexible and available to work overtime when needed.

WILLING TO TRAIN THE 'RIGHT' CANDIDATE