Location: Winston Salem,NC, USA
The credit specialist is part of a team responsible for researching commercial and residential customer accounts to resolve past due balances as well as providing outstanding customer service. The specialist will also assist the team with setting up new accounts and scheduling deliveries and assist customers on billing issues and complaints. This will also include speaking with customers concerning their accounts and will work thru setting up payment plans, collecting on past due balances, and account closings. The credit specialist will use a variety of methods to communicate with customers including telephone, in-person meetings, mailings, email, etc. The specialist must be detail oriented and have extremely strong customer service skills. This position will report directly to the Credit Manager.
Responsibilities:
* Providing excellent customer service at all times
* Monitor the company's accounts receivable
* Research and Identify overdue accounts (residential and commercial)
* Contact customers with overdue accounts and attempt to collect overdue amount or negotiate a payment plan to collect in installments
* Recommend accounts for collection
* Communicate closely with our operations team to resolve customer issues and complaints concerning billing
* Communicate with customers via email, letters, mailings, in-person meetings, and via phone
* Other various duties done on a daily, monthly, and annual schedule
Requirements:
* 3+ years of Credit/Collection specialist experience
* Experience with accounting ERP systems required
* Strong oral and written communication skills
* Experience in credit and billing
* Excellent customer service skills
* Strong Microsoft Word and Excel skills
* Basic math skills
* Ability to stay calm in pressured situations - communicates well with customers and co-workers
* Detail Oriented
* Multitasking abilities
* Able to sit, stand, stoop, twist, bend, lift, pull, and push at various points throughout a day.