Location: Chattanooga,TN, USA
Job Title: Credit & Collections Representative
Duration: 6-month contract (possible extensions/ hire)
Compensation: $20.02/hour
Desired Skills:
Customer Service Experience
High School Diploma
Ability to work Technical Systems
Preferred Skills:
Prior Credit & Collections Experience
enQuesta, Omnia, or DebtMaster
Microsoft Office Experience
Fair Debt collection Practice Act knowledge
Day to day:
Insight Globals client is seeking Credit & Collections Representatives to join their team on a temporary basis, with the potential for full-time employment. This trainee role is designed to develop the skills necessary to become a proficient Credit Specialist. The role involves handling both inbound and outbound calls to assist customers in resolving delinquent accounts, calculating bill security deposits, making payment arrangements, answering credit-related inquiries, and processing payments efficiently. Operating in a metrics-driven environment, the position requires strong customer service skills, the ability to handle difficult conversations with empathy and confidence, and a focus on accuracy and quality. Excellent communication and negotiation skills are essential for success in this role.
Compensation: $18/hr to $20.02/hr
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law