Job detailsNow Hiring!Hybrid in: Brea, CAMonday-Friday 8AM-5PM$27.00/HR- DOECredit Collections Associate JOB RESPONSIBILITIES:
- Assigned AR Account Collections
- Generates and reviews account aging data files to select delinquent accounts for collection efforts on assigned accounts
- Manages incoming credit and collection inquiries from internal and external customers
- Printing, faxing, emailing updated statements of account to Customers
- Prepares detailed account spreadsheets as necessary and reconciles all discrepancies
- Creates and maintains database on all collection activity conducted on accounts
- Evaluates customer records and recommends accounts to be closed, credit limit reduced or extended, or collection attempted, based on payment history and purchase activity
- Monitor, review, and release purchase orders placed on credit hold
- Payment Application and Aged Receivables Management
- Post assigned account incoming payments from collection efforts
- identify and apply all account credit memos and perform write-off adjustments on assigned aged receivables
- Collection Reporting and Performance Goals
- Prepares weekly account reports on collection efforts and action taken on accounts
- Attends aging review meetings with Supervisory Management on collection efforts
- Meets established monthly individual Performance Goals and Group Collection Target
EDUCATION AND/OR EXPERIENCE:
- Bachelor's degree preferred or two years of related experience and/or training; or equivalent combination of education and experience.
About You:
- This individual must have strong written and verbal communication skills.
- Ability to communicate effectively to all levels of management, customers, and other staff members.
- Fluency in Spanish or French is a plus.
- Must have experience in Excel, Word, and Outlook. Oracle and SAP experience
- The individual must have the ability to organize and plan collection efforts from an aging report and effectively manage a high volume of accounts.
- The individual should be a self-starter that takes initiative, has the ability to multi-task in a fast-paced environment, be detail oriented and maintain a high level of accuracy and efficiency.
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