Credit Return Coordinator
: Job Details :

DescriptionFor the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate:The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you. The Credit Return Coordinator is responsible for communicating with internal and external customers to process product returns and to issue credit or debit customer accounts accurately.Key Responsibilities Collaborate with Sales, Customers and Manufacturing to accurately process inbound RGA's (Returns Good Authorization)Consult with cross-functional teams on any RGA issuesValidate RGA product to paperwork, then release to process for creditInsert scanned documents to correct customers' credit or debit memo after processing in NetSuiteRespond to questions from team members about returns and collaborate resolutions for customersProcess Saleable and Unsaleable Return Goods Authorizations (RGA) to create credit and debit memosAll other duties as assignedQualifications High school diploma or equivalent1year checking figures, postings, and documents for correct entry, mathematical accuracy, and proper coding for return and credit processingProficient in Excel, Word, and OutlookExcellent organizational skills and meticulous attention to detailStrong communication skills within all levels of the organizationAnalytical thinking with the ability to implement creative solutionsAbility to resolve issues with customers and vendors within a timely mannerCapacity to work well under pressure and respond to fast-changing priorities and deadlinesAbility to work independently and in a small team, adhere to work schedule, and manage regular duties with minimal supervisionAdaptable and able to quickly learn new technologies and processes to meet evolving business needsWhat we offer Base salary and bonus programMedical, dental, vision and life insurance effective on date of hireGenerous 401(k) PlanDefined Contribution PlanPaid vacation and paid holidaysTuition reimbursementProfessional growth and development programs to help advance your career!QualificationsSkillsBehaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).