Pay Range: 100- 190K JOB SUMMARY Internal Credit Review's (ICR's) Quality Assurance (QA) Lead position is a key player-coach role as the leader of ICR's quality assurance and improvement program (QAIP), providing the incumbent with an outsized influence on helping elevate the quality of ICR's work and ensuring it delivers on its mandate efficiently, effectively, and in accordance with department and Bank standards. Working in close collaboration with the Head of Credit Review, ICR's QA Lead develops and executes a quality assurance and improvement program that spans both assurance activities as well as key internal reporting and operational processes, and in so doing provides critical insights regarding the quality and reliability of ICR's work. The incumbent also is a key contributor to ICR's methodology, process, and talent development efforts, advising leadership on ICR methodology and training needs and supporting delivery of said training. The QA Lead also contributes to ICR's interactions with supervisory agencies and the external auditor, helping prepare for exams, respond to inquiries, and navigate feedback. As a member of ICR's leadership team, the QA Lead reports functionally to the Head of Credit Review and administratively to ICR's SOAR Manager, providing the incumbent with significant opportunity to influence ICR's direction, drive change, execute its mission, and interact with leaders and other stakeholders from across the Bank.
JOB RESPONSIBILITIES
- Design and implement a comprehensive, sustainable quality assurance (QA) program whose coverage is inclusive of ICR's assurance activities, management and Board reporting, and certain key internal processes.
- Develop, execute and monitor progress against an annual QA plan, including the management and oversight of supplemental internal or third-party execution resources, as needed.
- Create, own and maintain a QA policy, standard, and supporting procedures with execution templates.
- Prepare and deliver quarterly reports of QA results for ICR leadership, executive management, and Board Risk Assessment Committee consumption, highlighting key findings and methodology or process enhancement recommendations to improve outcomes.
- Design and deliver training for ICR team members based on lessons learned from QA activities.
- Actively contribute to department strategy, decision-making and oversight, including providing ICR's leadership team strategic advice on methodology, process, and talent development matters.
ADDITIONAL ACCOUNTABILITIES
- Contributes to the execution of critical department operational processes such as annual planning, resource capacity and deployment analysis, staff skills assessments, and interactions with supervisors and external auditors.
- Champions department integration and transformation activities to enhance efficiency and effectiveness, building forward-looking capabilities to meet evolving organizational needs and external demands.
- Collaborates with leaders within ICR and across the Bank to promote knowledge sharing, exchanges of best practices, and foster a positive and enriching work environment consistent with Bank values. Is an ambassador for ICR within and beyond the Bank.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
- BA or BS degree; MBA or other advanced degree or certification is a plus.
- 8+ years of prior banking, consulting, internal audit or equivalent experience.
Preferred Qualifications:
- Significant credit risk management or credit review practitioner experience at a large financial institution, preferably an OCC or FRB-regulated bank.
- Experience analyzing distressed assets, evaluating potential impairment, and estimating individual loan loss provisions.
- Experience preparing materials for and interacting with supervisory agencies, external audits and executives.
Job Competencies:
- Advanced knowledge of a diverse range of client types, asset classes, and credit products including loans to individual retail consumers, small businesses, larger complex corporates, commercial real estate firms, and high net worth individuals.
- Advanced knowledge of credit risk management supervisory expectations for large banks, including experience managing or contributing to regulatory exams and navigating supervisory scrutiny.
- Strong organizational, operational, and problem-solving skills. Ability to analyze situations quickly, multi-task and manage deadlines, work cross-functionally to build consensus, and develop and implement sustainable solutions.
- Strong process, control, and documentation focus with experience driving change to enhance efficiency and effectiveness. Experience redesigning or transforming methodologies, processes, and procedures to enhance value, improve quality, or reduce defects is a plus.
- Effective communication skills, both oral and written, with an ability to synthesize complex messages for an executive audience.
- A high degree of professional maturity and emotional intelligence appropriate for interactions with external and internal stakeholders of all levels. A natural collaborator and culture carrier who can lead effectively and influence others amidst ambiguity.
- Strategic thinker yet strong attention to detail with a dedication to quality and operational excellence. Enthusiasm for learning and eagerness to remain current on Bank, market, and industry developments to keep skills current.
- Strong organizational, leadership, and communication skills.
- Strong credit and loan structure analysis skills.
- Willingness to travel 0-10% if needed.
- Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin.