The Credit Specialist is responsible for the management of the customers credit and invoice relationship and ensuring appropriate related control procedures. Analyzes and interprets customer data and recommends customer credit. Follow up on the customer collection process to ensure timely receipt and accurate recording of customer payments. Monitor customer accounts for legal paperwork compliance.
MAJOR RESPONSIBILITIES
- Receive, review and process customer credit application
- Conduct customer credit checks and approve customer credit
- Process Notice to Owner
- Process all partial and final waivers for customers
- Document system and ensure jobs are balanced and customer cards are accurate
- Responsible for emailing invoices, customer aging and statements of account and letters to customers
- Coordinate insurance, warranty, contracts and W-9s
- Call and collect payments, including credit card payments; collect on NSFs
- Follow up on short pays, credits, back charges and customer complaints
- Initiate litigation with bond company; file liens, notice of non-payment and demand letters
- Monitor accounts for finals and completion
- Evaluate and recommend payment plans and follow-up
- Request and coordinate finals and credits from Sales staff
- Provide customer with requested information, i.e., invoice, waiver, delivery tickets, conditional waivers
- Ensure customer payment is accurately applied to pay app job
- Analyze to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and customer payment challenges
- Collect customer sales tax certificates
- Perform other duties as assigned
SKILLS, KNOWLEDGE & ABILITIES
- Knowledge of applicable laws, codes and regulations
- Strong time management skills with ability to meet deadlines under pressure
- Hands-on customer service experience in a financial services environment
- Ability to communicate effectively with all levels of management and vendors
- Ability to multitask and prioritize effectively.
- Ability to effectively manage workflow as well as work effectively as part of a team.
- Computer proficiency, with ability to work in MS Office based programs to include Excel
- Ability to learn applicable software and use software with proficiency
- Strong basic math skills
- Analytical and problem-solving skills
- Decision making skills
- Outstanding organizational skills
EDUCATION/EXPEREINCE:
- Bachelor degree in Finance or equivalent experience
- Minimum of five (5) years experience in the management of customer credit.
- Three (3) years experience working with pay applications billings and collections.
- Working knowledge of construction lien law and application.