Job DetailsJob LocationEmergency - Emporia, KSPosition TypeFull TimeEducation Level2 Year DegreeSalary Range$20.76 HourlyDescriptionThe Crisis Case Manager position provides quality and timely case management services through a strengths-based approach to clients experiencing a crisis, in support of the client stabilizing from a psychiatric emergency, adapting to life situations, learning independent living skills, and preventing or reducing hospitalizations.Position TypeFull TimeTravelTravel within service area is required.Work HoursMon - Fri, 8:00 am - 5:00 pmPositions SupervisedNoneEssential FunctionsReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Provides direct crisis case management services to children and adults experiencing a psychiatric crisis, in an effort to stabilize individuals and integrate or maintain them in the community.
- Provides first contact with clients experiencing a psychiatric emergency during regular business hours, assesses appropriate level of services for individual's needs, and coordinates services with internal service providers.
- Initiates documentation for emergency clients, such as composing drafts of progress notes, screenings, treatment plans, or referrals for completion by emergency service therapists.
- Reviews all cases when clients are released from an inpatient psychiatric hospital or have stabilized after crisis house placement. Consults with emergency services therapist to develop an Alternative Safety Plan or consider client's return to a secure placement. Assists clients to identify and secure resources within the agency and community.
- Serves as hospital liaison for clients being released from an inpatient facility by contacting the hospital for anticipated release date, requesting appointment times from the therapist and medication clinic at the Center, reporting appointment information to hospital staff, and recording the information in the client's medical record.
- Records and monitors all emergency contacts to ensure referrals, screenings, email notifications, and progress notes are completed in a timely manner. Summarizes data on a weekly basis for review by emergency services team.
- Distributes hospital discharge reports and call reports from after-hours telephone contacts to team members. Records after-hours alerts and on-call schedules into the Kansas Health Solutions system.
- Maintains accurate and complete records of all client services, as defined by state licensing agencies, funding agencies, and Mental Health Center standards and requirements. Submits daily appointment sheets, progress notes, treatment plans, timesheets, and all work-related paperwork in a timely manner and in acceptable format as determined by agency requirements.
- Develops knowledge of community resources and how to access these services for the benefit of clients.
- Establishes and maintains a positive working relationship and professional demeanor with clients, external community partners, Center staff members, and visitors.
Work EnvironmentThis job operates in a community setting, as well as in a professional office setting. This position primarily works with clients out in the community and within the agency's residential facilities. This role uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This list is not exhaustive and may be supplemented as necessary.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle objects; grasp and reach for items with hands and arms; manipulate hands and fingers; climb stairs; balance; stoop, kneel, or crouch; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Language skills are required, including the ability to read, write, comprehend, and speak the English language. This position also requires the ability to interpret written materials, write reports and business correspondence, and effectively present and respond to questions. QualificationsSkills & AbilitiesEducation & ExperienceAssociate's degree plus two years' experience in the health and human services field OR four years' experience in the health and human services field is required. Bachelor's degree in psychology, social work, or counseling is preferred.Certifications & LicensesMust complete Case Management Training and provide certificate within 6 months of hire.Computer SkillsComputer experience in Microsoft Office programs and basic computer fluency.Additional QualificationsAbility to work with persons with serious emotional disturbance, severe and persistent mental illness, and/or substance abuse issues, especially those experiencing a psychiatric crisis; possess demonstrated interpersonal skills and ability to react effectively in a variety of human service situations; ability to work independently and as a member of a therapeutic team.