The Crisis Peer Mentor provides peer support, information, and advocacy to individuals in crisis within a residential living environment. This role assists individuals in regaining control over their lives, supporting their recovery process, and facilitating community reintegration.Key Responsibilities:Guest Support in Recovery:
- Assist guests in articulating and achieving their recovery goals.
- Identify barriers to community integration and provide interventions based on guests' goals.
- Observe and document guests' progress toward meeting objectives.
- Engage and communicate effectively with other program staff to integrate guest services.
Maintaining Safety:
- Regularly monitor the environment to ensure the safety of guests and the facility.
- Respond immediately to crises and emergencies in accordance with organizational policies and procedures.
- Identify and communicate concerns regarding guest statements or behaviors to appropriate program staff.
Coordinated Guest Support:
- Respond to warm line calls from individuals in crisis.
- Facilitate timely access to services through check-in and check-out activities.
- Facilitate groups and activities for guests.
- Collaborate with community agencies to identify and maintain resources within the facility.
- Provide outreach and role modeling to guests regarding their behavior and interactions with others.
Guest Resource Assistance:
- Assist guests in obtaining community supports that tie into their recovery goals.
- Model effective coping techniques and self-help strategies.
- Aid guests in developing empowerment skills through self-advocacy.
Documentation:
- Maintain documentation to the standards defined by funders and organizational policies.
- Perform chart audits as assigned by the immediate supervisor.
RequirementsPosition Qualifications:Minimum Education & Experience:
- High school diploma or GED.
- Previous experience in a Peer role preferred.
Licensure/Certifications:
- Peer Certification preferred (provisional and/or permanent). If not currently certified, the employee will obtain certification (provisional and/or permanent) within 18 months of hire.
Other Skills/Knowledge/Experience:
- Be a past or present consumer of mental health and/or chemical addiction services who can relate to others currently using those services. Able to share personal experiences and encourage wellness and recovery.
- Demonstrated skills in effective oral and written communication and the ability to work cooperatively with culturally diverse guests, staff, and community representatives.
- Demonstrated ability to work independently.
- Strong organizational skills.
- Basic computer literacy, including the ability to perform basic searches online, use email, and make simple edits to documents.
- Basic Microsoft Word skills, including the ability to produce basic business letters and simple tables and charts.
- Knowledge of and ability to apply person-centered practices.
Physical/Mental Demands:
- Frequent sitting, handling objects and paperwork, working with a computer, and communicating with others verbally and in writing.
- Occasional lifting of up to 30 lbs., walking, climbing stairs, standing, and reaching.
- Finger dexterity sufficient to operate a telephone and computer keyboard.
- Hearing ability to hear normal conversation.
- Visual ability to read documents and a computer screen.
- Ability to read and interpret policies, procedures, and various other information.
- Ability to maintain emotional control under stressful situations.
Working Conditions:
- Traditional household environment.
- Responds to crises during on-duty hours.
- Must be available to work weekends, some evenings, and holidays.
- Position may require occasional travel in Monroe County and may involve transporting guests in a vehicle as large as a 15-passenger van.
Salary Description $20-$20.50