Position Title: CRM AdministratorDepartment: Campus TechnologyDate Prepared: February 2024FLSA Status: Hourly / Non-ExemptFull TimeStandard of Christian CommitmentThe candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment. Job SummaryThe Customer Relationship Management (CRM) Administrator provides administrative and support functions to Campus Technology. The primary function of this position is to implement and maintain the Slate software system for Southwestern Seminary.Essential Job Functions / Responsibilities
- Administers Slate product by maintaining security and integrity of data, managing user accounts, and coordinating software updates.
- Serves as consultant for recommending and developing secure and effective options for increased use by new and existing departments.
- Trains new faculty and staff for successful implementation and ongoing success.
- Provides follow-up refreshers and updates as available to introduce new features and process improvements.
- Performs scheduled maintenance tasks, such as updating addresses, global imports, and data cleansing.
- Manages integration with existing Seminary systems and building new ones as needed.
- Performs other related duties as assigned and specific to area of responsibility.
Skills / Requirements
- Provide end-user support for technology solutions.
- Ability to confidently demonstrate software and technology solutions to Southwestern employees.
- Collaborate in a team environment.
- Research technology solutions for organizational goals.
- Strong English communication skills.
- The following specialized computer skills are required:
- Proficient Slate systems knowledge.
- Enjoy interacting with a diverse group of people from all backgrounds and age groups.
- Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the Campus Technology Operations team.
- Possess a strong work ethic and initiative.
- Ability to multi-task, possess attention to detail, and be a team player.
- Expectation to strive for personal and professional growth in leadership and general ministry effectiveness.
Qualifications / Education
- Bachelor's degree in Related Field or relevant experience.
- Two years related job experience.
- Successful completion of background check, MVR, and credit check may be required.
Supervision
- Reports to the Associate Vice President for Operations, Security, and Development.
Decision-Making Responsibilities
- Moderate-within the scope of work assigned by the Associate Vice President for Operations, Security, and Development.
Exposure to Confidential Information Exposure to sensitive material regarding faculty and staff personnel records, donor records or student information. Consequences of release of such information could result in non-compliance with governmental laws, cause irreparable damage to faculty/staff/student reputation, or bring detrimental publicity to the Seminary.Physical Requirements
- Employment is generally in an office setting which requires personnel to be able to interact with others by various means of communicate and be able to traverse campus by any mode of personal transportation.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation. About Southwestern Baptist Theological SeminarySouthwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America's rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll's unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary's mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ's church globally.What We OfferProvidedBenefits: Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement contribution, HSA contributions, 3 weeks of paid time off, and 14 holidays.VoluntaryBenefits: Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents. Campus Amenities: Our work environment benefits from a 37.5-hour workweek which upholds a Standard of Christian Commitment and enjoys a beautifully maintained campus free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (up to 50% discount).