CRM & Digital Solutions Specialist
: Job Details :

Description:

Guldmann is a great place to work!

We are looking for a talented and motivated CRM & Digital Solutions Specialist to join our Boston crew! The ideal candidate will have an academic and professional background as an IT Support Specialist with a strong business acumen. A dual focus will be on upselling our CLM ( Care Lift Management) and other SPHM (Safe patient handling management) digital solutions to our Guldmann clients, in addition to providing user training and support of our newly launched CRM commercial application called CREO.

The objective of the position: Responsible for training, maintenance and user support on CRM platform. Additionally, training and presenting newly launched Care Lift Management (CLM) digital solutions for clients, resulting in up selling opportunities.

Essential Responsibilities:

• Maintain the CRM system for Guldmann by ensuring database integrity and accuracy of internal workflows & external client metrics.
• Train Guldmann employees on CREO (CRM) and troubleshoot user issues that may arise.
• Primary point of contact with CRM vendor on upgrades and all troubleshooting.
• Documentation of technical procedures, FAQ's and common resolutions related to the digital solution selling process.
• Maintain inventory of licenses for CRM and/or Guldmann digital solutions for the US market
• Maintain and keep abreast of all Guldmann clinical digital developments and enhancements for internal & external stakeholders.
• Collaborate with Guldmann product IT software development team in global HQ on new software upgrade rollouts.
• Conduct product demonstrations and presentations to Guldmann clients and prospective clients, using the latest digital releases and solutions to uncover & address customer needs.
• Product support for Guldmann software that includes new releases and upgrades.
• Perform regular interfacing with clients for the presentation & integration of Guldmann digital solutions.
• Develop strong working relationships with external stakeholders by selling & supporting the seamless integration of Guldmann digital solutions on a facility's existing platforms.

Guldmann is a Danish company, a global leader in Safe Patient Handling Technology with ceiling mounted patient lifts, that provides our customers with more Time to Care across the entire range of healthcare needs and environments.

At Guldmann we pride ourselves on being driven by our corporate FACTS of life.

• Flexibility: We know that whatever may be right today may well be wrong tomorrow. We have no patent on the truth and act accordingly.
• Ambition: We set high, shared goals and strive for continual improvement.
• Competence: We know what we are talking about. The skills and knowledge of each individual makes up our shared strength.
• Trustworthiness: We make sure people trust us by trusting one another

Requirements:

Required Education, knowledge, Skills, and Abilities:

Minimum of an associate's degree in information technology with certifications in Microsoft operating systems, cloud technology and network protocol.

• Excellent communication and interpersonal abilities
• Analytical and strong problem-solving solution driven.
• Ability to travel as needed
• CRM Software knowledge, Microsoft 365 support knowledge
• Travel 15-25% within USA

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move 20-40 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel and reach with hands and arms.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The employer retains the right to change or assign other duties to this position as a result of evolving business needs.

Compensation details: 75000-90000 Yearly Salary

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