Our client, a famous luxury brand, is seeking a CRM Operations Manager to help support their staff in New York. This is a full-time hour temporary role.
Responsibilities:
- Assist in the daily maintenance and operation tasks within the CDP platform ensuring users are not having any issues with access or views
- Assists in configuring fields, dashboards and basic workflows as directed by the CDP Service Lead
- Handles routine data entry, system notes and CAB submissions for release notes
- Escalates complex technical issues to Service Lead
- Helps with documentation of CDP processes and workflows ensuring alignment with standards
- Provide admin support in tracking project tasks, timelines and PRF submissions
- Primary communications for DSR requests with vendors and following closure and compliance to SLA's
- Weekly reviews with legal and tech on DSR processes, blockers and reporting on open requests
- Updating tasks and workflows with OneTrust global administrator
- Following up on open issues/bugs tickets and track next steps/owner to drive resolution
Qualifications:
- 3+ years CRM / CDP experience, the majority specifically with Salesforce
- (Sales, Service, Marketing Clouds, CDP and Force.com)
- Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management) and Consumer Databases principles.
- Strong knowledge and experience of Consumer databases and CRM development and configuration.
- Proficient in writing SQL queries to extract data from multiple sources and perform relevant analysis.
- Strong analytical, communication and presentation skills
- Highly collaborative, adaptable to different audiences and ways of working
- Ability to navigate and influence cross-functionally, acting as a team player
- Strong relationship management skills
- Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines
- Ability to independently identify issues, collect data, establish facts, and draw valid conclusions
Please submit your resume for consideration.
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