Compensation & Benefits
- $55,000 - $65,000 base salary
- Strong Performance Bonus Structure
- Industry Leading Profit Share Bonus Structure
- Health Insurance Reimbursement
- Supplemental Health Insurance Coverage
- Paid Time Off
- Sundays Off
- Closed fully on Thanksgiving & Christmas
- Closed early on some peripheral holidays
- Wellness & performance coaching pilot program access
Role Responsibilities
If you aspire to be a part of a company that is world-class and represents the country's best brand in gourmet desserts, then this path is right for you.
This is an incredible opportunity to join the fastest growing QSR company in America, as we plan for rapid growth in bringing the Crumbl brand to communities who haven't had the chance to indulge in this one-of-a-kind cookie experience.
Working at Crumbl is more than just a job. It's a stepping-stone to a successful future in the world of business. Our ownership team considers our team to be more than just employees; they are a highly valued part of our culture and the joy we hope to deliver to customers.
Crumbl is a fun and upbeat atmosphere that needs responsible and talented leaders to thrive at running the store's operations, engage the team and inspire them, deliver world renowned raving fans service, and deliver our incredible cookie quality to our customers. We accept nothing but the best from ourselves for our customers. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective and caring team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect.
Essential Role Functions
- LEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the Crumbl Culture .
- PEOPLE DEVELOPMENT: Develop Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond Crumbl.
- OPERATIONS: Manage & ensure all operations which include but are not limited to: Inventory and supply, ordering, quality control and taste, the cookie baking process, presentation of the cookie, facilities and equipment management, staffing and labor, scheduling, forecasting cookie supply and demand, delivery experience, etc.
- RAVING FANS SERVICE: Focused on a team creating raving fans services through genuine, welcoming, and friendly interactions with every customer that interacts with Crumbl.
- STORE METRICS & NEW CUSTOMER ACQUISITION: Clearly communicates key store metrics using various methods and frequently celebrates those who are achieving greatness. Participates in a variety of planned as well as grassroots initiatives to acquire new Crumbl customers.
- COMMUNICATION: Communicates clearly, frequently, and provides clear direction and expectations verbally as well as via company communication channels. Shares important updates and business information regularly that will help the team and business perform well.
- TECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s). Understand & demonstrate high proficiency with various platforms such as the Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application. Be able to problem solve technology issues through key technology support contacts when needed.
- ATTENTION TO DETAIL: Highly aware of the smaller details of operating the business and ensures those details are over managed, communicated, and taught to the team to deliver excellence on a daily basis.
- CLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment. Responsible for ensuring the baking equipment, utensils, and environment are clean and orderly beyond company and state requirements at all times.
- FACILITIES & EQUIPMENT: Ensures all equipment and tools are used safely, properly, and carefully. Ensures minimal damage, executes sourcing, quoting & coordinating all repairs & communicates major repairs & patterns to senior leadership.
- SAFETY: Constantly is training and coaching on safety first with the team. Assesses equipment, the environment, and work practices to ensure the team, the customer, and the brand is acting in a safe manner at all times.
Role Qualifications
- CHARACTER: Naturally has strong personal values and displays these through actions and words.
- WORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilities.
- CULTURAL FIT: Has a strong internal why that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
- EXPERIENCE: Preferably has 1 year of business, leadership, management, and food or restaurant experience.
- EDUCATION: Prefer an associate degree or higher.
- COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you do.
- SERVSAFE MANAGER CERTIFICATION (can be gained during onboarding if not already certified)
We believe In The Golden Rule & Potential
- We treat all people well, with a positive and caring servant's attitude.
- We believe in coaching everyone to their full potential.
Character, Values & Excellence
- We have high integrity and character, which builds an unbreakable level of trust.
- We are excellence driven, paying attention to every detail.
- We have grit and are bold and decisive in our actions.
Living Life, Inspiring, & Having Fun
- We enjoy life, give people hope, and have fun.
Future Leadership Opportunities
- We plan to develop and promote from within for future roles that will be needed as we grow.
- We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country.
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