Location: Houston,TX, USA
The CSO Assistant will support the operations of the Department by providing assistance in the completion of duties that do not require CSO Certification.
Duties and Responsibilities:
Greet clients in a courteous manner.
Assist customers with checking in and questions.
Operate computer systems used to check in clients.
Interact with clients to resolve low-level problems encountered by clients whose officers are unavailable for any reason, including completion of field visits.
Perform case work which does not require CSO certification.
Provide triage duty to ensure that clients with difficult problems are seen by appropriate staff.
Exercise privileged communication as related to the position and maintain expertise in the operations, functions, and scope of the department.
Testify in Court, when required, as to the procedures followed while performing any assigned duty.
Review information in Case Management System (CMS).
Maintain and update information into the Program Database.
Work overtime as required.
Nonessential Functions:
Perform other related duties as assigned.
Contribute to and help create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates, and members of the public.
Education and Experience:
Two (2) years of education at an institution of Higher Learning (Minimum 48 hours semester credit or equivalent at Community College or University)
OR
Two (2) years of substantive work experience in the criminal justice industry (must demonstrate experience in application of case management principles)
OR
Six (6) months of employment with a Texas Community Supervision and Corrections Department.
Knowledge, Skills, and Abilities:
Able to lift heavy files, up to 25-30 pounds.
Thorough knowledge of current office practices and procedures.
Good working knowledge of current computer functions and procedures.
Must have good oral and written communication skills.
Must be eligible for access to TCIC system.
Licensure:
Valid Texas Drivers' License.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.
Bilingual skills in English and Spanish.
Position Type and Typical Hours of Work:
Regular Full-time | 40 hours per week
Schedule will fall within these operational hours:
Monday - Thursday | 7:00 a.m. - 7:00 p.m.
Friday | 7:00 a.m. - 5:00 p.m.
Salary:
Depends on Qualifications
Based on 26 Pay Periods
Work Environment:
While performing the duties of this job, the employee regularly works in an office setting.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools, or controls, and to reach with hands and arms.
The employee is frequently required to stand, talk, and hear.
Organizational Relationships:
Reports to: Supervisor
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
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