Location: New York,NY, USA
About Maximus We are a global organization that partners with national, state and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. Join Us and Do Something Greater Were looking for individuals to join our customer service teams who are passionate about helping their community, interested in learning about and taking part in public health services, and are growth-oriented. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. Competitive Pay Spanish bilingual speakers: $17.00/hour Russian bilingual speakers: $17.50/hour Chinese bilingual speakers: $18.00/hour Quarterly bonus up to 8% Growth opportunity: Were looking for great CSRs who will become our future leaders. Our CSRs have moved up to Management positions with this and other Maximus healthcare programs. These gateway positions set you on a path to a career in the healthcare field. About New York Medicaid Choice New York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. Together, were meeting our mission of Helping Government Serve the People through this program. What We Offer Flexible scheduling Remote work Competitive hourly rates Growth opportunity Generous benefit offerings with the flexibility to fit your needs A team-oriented and supportive work environment What You Bring Prior related work experience; excellent communication skills; a courteous disposition; a flair for professional and effective communication over the phone and ability to communicate complicated information successfully to a wide variety of people. Must be able to type at least 35 WPM. Must be proficient with common computer technology and programs. Language Requirements : Candidate must speak at least one of below languages in order to be considered: (Russian, Chinese, Korean, Spanish, Bengali, Arabic, and Haitian Creole) Location Requirements: Candidates must be located in the New York, New Jersey, Connecticut tri-state area. Home Office Requirements: Cell Phone: Candidates must have their own cell phone Computer Equipment: Candidates must have their own computer equipment, which must be a laptop or PC operating Windows 10 or above Internet: Reliable high-speed internet service with 100 Mbps download speed Job Summary Education and Experience Requirements Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements: - High School diploma or equivalent with 0 - 1 years of experience. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.