*PLEASE NOTE THIS ROLE IS IN SAN DIEGO-RELOCATION OFFERED*DESCRIPTION:
The Culinary Director serves as an example of excellent guest service for both internal and external guests of the company. This position is responsible for developing and maintaining a consistent culinary experience across multiple venues and concepts. The Culinary Director is also responsible for all core aspects of the culinary department including but not limited to managing team members, food production, inventory and invoice control, safe food handling, sanitation and customer service.
Job duties include but are not limited to:
Culinary:
- Set culinary vision and collaborate with site management to develop training programs to ensure consistent delivery of delicious and excellent food.
- Stay up to date on daily log posts and ensure management has the appropriate support to properly address any and all BOH or personnel issues.
- Be on site for service as needed and at least once a week at each location to ensure employee
- development and culinary standards are being met.
Customer Relations:
- Support BOH managers and FOH partners in maintaining high levels of customer satisfaction by addressing customer complaints or concerns promptly and professionally, and implementing strategies to enhance the overall dining experience.
- Be able to quickly and directly communicate a comprehensive knowledge of company values, policies and standards.
People Leadership:
- Mentor and provide regular performance feedback to management and leads to create better leaders.
- Partner with Human Resources and ownership regarding team member coaching and development strategies.
- Oversee and ensure full-cycle recruiting best practices.
- Work with Human Resources to ensure management is trained on and follows company people practices.
- Maintain a culture of accountability with management and staff when performance expectations are not met.
Operational Leadership:
- Oversee BOH site leadership's management of day-to-day operations to ensure smooth functioning of the restaurant.
- Oversee training programs and maintain training materials for BOH crew and managers.
- Work with ownership to set and ensure staffing, COGS and operational budgets, and support site management to operate within them.
- Work with on-site management on quarterly menu changes ensuring proper costing and creating menu items in line with company values and site themes.
- Ensure staff and management execute and create efficient SOPs for stocking, rotating and storing of product, inventory, and ordering.
- Set and ensure proper equipment and facilities maintenance schedule.
- Ensure staff and management maintains a clean and organized workplace.
- Ensure all restaurants are properly staffed and that management leaves and vacations are properly coordinated and accommodated.
Revenue Leadership:
- Work closely with Director of Ops and Programs and Brand Development Lead to create culinary experiences that align with the company service standards.
- Work with ownership to set quarterly, annual and three-year goal posts
- Lead revenue growth at all locations by supporting site management to develop innovative menu and dining experiences.
REQUIREMENTS:
- Minimum 10 years hospitality experience with an emphasis on guest service
- Minimum 4 years of leadership experience
- Minimum 3 years multi-unit management experience
- Candidates must have excellent financial acumen and ability to control costs effectively in a multi-unit setting
- Strong system implementation and SOP creation skills
- Experienced quality consistency management and operational savvy
- Strong understanding of recipe formulation and food cost controls
- Expert level of financial control analysis
- Excellent guest service skills
- Able to multi-task without sacrificing quality and service
- Ability to educate, supervise and direct the work of others
- Have an extensive knowledge of food, wine and service
- Have a working knowledge of computer word processing programs and POS systems
- Organized with a strong emphasis on attention to detail and time management
- Strong sense of urgency and ability to consistently meet deadlines
- Ability to think independently and willingness to take initiative
- Ability to adjust leadership style as necessary to cultivate a results driven team
BENEFITS:
- Base comp between $90-120K depending on experience
- Full Medical, Dental and 401K
- Bonus paid quarterly
- PTO
- Phone allowance
- R&D allowance
- Relocation assistance is negotiable
- EOE
More detail about The Madison Collective - NYC part of The Madison Collective, please visit