Location: Bentonville,AR, USA
The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. Job Description:Position Title: Culinary Front of House Service StaffPosition Type: Part-TimeFLSA Classification: Non-ExemptDivision: Operations and AdministrationDepartment: Culinary ServicesReports to: Front of House ManagerCompensation Range: $13.85 - $20.77Position SummaryEleven at Crystal Bridges specializes in modern American comfort food. Our Front of House Service Staff exhibits exemplary service to guests while supporting the Museum's strategy of Welcoming, Invigorating, and Excellence in order to leave a lasting positive and dynamic impression.Front of House Service Staff duties may include:Lunch ServerDinner ServerBarista (Must be at least 21 years of age)Bartender (Must be at least 21 years of age)Special Event ServerServer AssistantHost/HostessHourly rate of pay will correspond to the role performed. Employees will be expected to accurately clock in and out according to assigned shift.Principle Responsibilities (Essential Functions)Maintain basic knowledge of Crystal Bridges' collections, history, and eventsMaintain thorough knowledge of restaurant's hours of operation, services, menus, specials, and Edible Responsibility Ensure cleanliness and safety in dining areasRecord and manage reservations according to Eleven's policyProvide an atmosphere that evokes the Museum's mission of Excellence, Welcoming, and Invigorating Provide Total Team Service allowing for consistency in guest satisfaction by continually observing both quality in food and serviceComplete all assigned opening and closing duties as requiredLunch Server DutiesCashierWelcome guests with enthusiasmTake beverage and food ordersProcess paymentsFill beverage ordersProvide trays, silverware, and guidance to dining roomRunnerGuide guests towards cashierAssist guests in dining roomProvide beverage refillsEnsure that all food is prepared properly and delivered in a timely manner by communicating and working with other staff membersPre-bus as needed and clear tables for next guestsShow appreciation to guests as they leaveOtherSet-up and breakdown of dining roomAs assignedDinner Server DutiesWelcome guests with enthusiasm in a timely mannerDescribe specials and suggest items on the menuAssist with questions and decisions regarding the menuAccurately take beverage and food ordersEnsure that all food and beverages are prepared properly and are delivered in a timely manner by communicating and working with other members of staffProvide refills and pre-bussingContinually observe guests and provide service complimentary to their needsTotal guest's bill and accept and process paymentsShow appreciation to guests as they leaveWork as a team with hosts, servers, service assistants, and manager by providing assistance as neededSetup and breakdown of dining roomOther duties as assignedBarista DutiesUsing specialized coffee bar equipment, accurately prepare exceptional coffee beverages according to Eleven's recipesTake and prepare guest orders and process paymentsMaintain a clean, organized, and well stocked workspace and storage areaMonitor product freshness and quality at all timesStock and maintain pastry and grab-n-go display case in a way that enhances our productsAssist service staff by preparing coffee beverages during lunch and dinner servicesOpen, pour, and serve beer and wineOther duties as assignedBartender DutiesAccurately prepare cocktails according to Eleven's recipesOpen, pour and serve wineOpen and serve beerPrepare and maintain garnishesMaintain a clean bar and work area to ensure safety in bar, service, and dining areasPolish and stock glasswareClean all bar utensils and equipmentArrange bottles and glassware for an attractive displayMaintain freshness of open winesAssist service staff by providing accurate information regarding liquor, beer, or wineAssist service staff by delivering drinks to guestsMonitor alcohol consumption per table to ensure a safe level of intake by the guestsOther duties as assignedSpecial Event Server DutiesGreet guests with enthusiasmAssist in the setting and maintaining of buffetsAssist with a variety of place settingsProvide tray service for both beverages and foodAssist with questions and decisions regarding the menuTake beverage and food orders (Bar back for special events must be 21 years of age or older)Ensure that all food and beverages are prepared properly and are delivered in a timely manner by communicating and working with other members of staffProvide refills and pre-bussingContinually observe guests and provide service complimentary to their needs.Perform bussing duties as neededShow appreciation to guests as they leaveAssist in set-up, clean-up and breakdown of event areaOther duties as assignedSever Assistant DutiesWelcome guests with enthusiasmClear and reset tables according to Eleven's specificationsClear plates and utensils as guests finish their coursesAssist in completing running side workAssist servers by delivering food and providing beverage refillsAssist Back of the House by restocking clean plates, silverware, and glassesSetup and breakdown of dining roomOther duties as assignedHost/HostessWelcome guests in a warm and professional mannerProvide seating to guests as per organized seating chartOrganize and prepare reservationsProperly maintain front desk so that will remain stocked and effective throughout the entire shiftEnsure guests are seated in an order that does not overload the service staffMonitor guest satisfaction throughout shift and provide for guests' needsAssist service staff in various tasks to ensure dining room efficiencyBring any and all complaints/compliments to the attention of managementRemain in constant communication with management, service staff, and kitchen staff in regards to customer flowCommunicate specials and menu changes to guests as well as other marketing strategiesAssist server assistants with the clearing and resetting of tables as neededManage a responsible wait listShow appreciation to guests as they leave the restaurantMaintain clean menusSetup and breakdown of dining roomOther duties as assignedMinimum QualificationsEducation, Training, and Traits:Must be 19 years of age or older (Bartender and Barista must be at least 21 years of age)Excellent people skills and an outgoing personalityPossess a strong commitment to customer serviceHighest ethics in regard to honesty, integrity, and work ethicFirst-hand knowledge of service steps and dining room proceduresWork Experience:Experience with customer service in a hospitality environmentPrevious experience required for Bartender, Barista and Host/Hostess positions.Skills and Abilities:Ability to work flexible shifts including weekends, holidays, and eveningsMust be able to move quickly, stand, bend, and lift for periods of up to 4 hoursAbility to carry large, heavy traysStrong communication skills and ability to maintain professionalism with both co-workers and Museum GuestsPossess strong organizational, problem solving, and time management skillsPhysical Requirements and Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.Physical demands: In the work environment described below, position requires working in high functioning kitchen, dining, and special event and offsite areas for prolonged periods of time; good eye/hand coordination; bending and stretching; and physical stamina to lift and carry a minimum of 25 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public in a professional and courteous manner. Occasionally, while performing the duties of this job, the employee may be required to independently travel in the local area.Work environment: The physical arrangement of the work space may require the position to work in a variety of Museum spaces. Work space must be organized and reflect efficiency. The noise level in the dining environment is usually moderate.All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.#LI-Onsite