At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a (job title) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity,collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right (job title) checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Safety & Training Specialist is responsible for working with the Culinary Safety & Training Team on the training and education of all new and current culinary hosts and safety trainers. This includes but is not limited to General Safety Training and Culinary Safety Training in a classroom setting, computer-based learning, and on-the-job training. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Each Safety & Training Lead will focus primarily either in training or safety responsibilities, however there will be overlaps.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and Responsibilities
- Instruct/Facilitate the annual training classes for general safety training, food safety training, and culinary department policies and procedures for all hosts, leaders, chefs, managers, and directors.
- Conduct training sessions and/or hold culinary safety trainers responsible for completing regular audits on all areas and completing applicable safety documents to include authorized operator forms, safety critical checklists, Safety Focus Points, Check 5, and monthly safety topic paperwork to ensure compliance.
- Manage the safety trainers in culinary locations, including holding regular safety trainer meetings, audits of the monthly safety program, and paperwork audits of all authorized operator signoffs for all culinary hosts.
- Support the Safety & Training Team with special projects.
- Assist the Culinary Safety Coordinator in the oversight of the culinary safety program ensuring 100%
- compliance and consistency throughout the division.
- Coach and develop culinary hosts and safety trainers.
- Provide verbal and written communication for necessary training classes.
- Complete and file retention records for all hosts.
- Provide office support as required, including taking messages, receiving visitors, filing records and assisting hosts as needed.
- Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests.
- Audit hosts for training purposes, including coaching and praising as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc.
- Take immediate corrective action to prevent unsafe work conditions and practices, and coordinate with leadership on corrective action as necessary.
Management reserves the right to change and/or add to these duties at any timeEducation and Experience Required
- Must be at least 18 years of age
- High school diploma or equivalent required.
- Previous public speaking and presentation experience required.
- At least 1 year of training, adult learning, or education experience preferred.
- Bi (Spanish) or multi-lingual speaking, reading, and writing preferred.
- Must be able to pass ServSafe Manager Certification Program within 90 days of hire.
- Proven experience with common office software such as Google Drive, Microsoft Word, Powerpoint, Outlook, Excel, etc.
- Must successfully complete a post-employment offer background check and drug screen.
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
- Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must be committed to continuous improvement.
- Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts.
- Must have professional appearance with good personal hygiene.
- Must promote and support a team work environment by cooperating and helping co-workers
- Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People.
- Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction.
- Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints.
- Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks.
- Ability to adapt and lead change.
- Self-motivated and disciplined.
- Must maintain a professional appearance with good personal hygiene.
- Must promote and support a team work environment by cooperating and helping co-workers.
- Must be productive in a fast-paced, dynamic environment.
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
- Must show appreciation of others.
- Must have strong conflict resolution skills.
- Must be detail oriented and maintain a high level of accuracy.
- Must be enthusiastic and able to establish a climate in which others are motivated to succeed.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to perform duties consistently with creating a safe and secure environment for hosts and guests.
- Able to be flexible and handle frequent changes in priorities.
- Able to add, subtract, multiply and divide with accuracy.
- Able to communicate effectively using standard English grammar and punctuation.
- Able to tolerate various temperatures while working indoors and outdoors.
- Able to meet the physical demands of the job.
- Able to maintain a low stress level.
- Able to sit, stand and walk; climb and descend indoor and outdoor stairs.
- Able to move, bend, stoop, kneel, reach, twist.
- Able to lift 30 pounds with or without a 2-person lift. 30+ pounds require a 2-person lift.
- Above average memory retention and recall.
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.