Location: Hamilton,NY, USA
When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations.
Benefits
Current Benefits
Colgate University is proud to offer in-depth, competitive benefits that support the health and wellbeing of our employees and their family. The majority of benefits are effective on the date of hire.
We pride ourselves on the scope and quality of the benefits offered to our employees. We invite candidates to visit our Benefits page to learn more about our generous benefits package, which includes but is not limited to:
Health and Wellness:
Comprehensive medical, dental, vision, behavioral health benefits, disability and life insurance, 403 B Retirement with employer core and matching contributions.
Paid Time Off:
Vacation time (varies based on position classification), sick time, 13.5 holidays including a Winter Recess between Christmas and New Year's and 3 floating holidays.
Paid Family Leave:
After six months of employment, employees become eligible for up to 12 weeks of paid time off up to 67% of salary to a state maximum for bonding with a newborn, adopted or foster child, caring for a family member with a serious health condition or to help after a family member has been deployed to active military duty abroad.
Continuing Education and Professional Development:
Employees and their spouse/domestic partner may take up to 2 courses per semester at Colgate, tuition free with a $20 per course registration fee.
Funding for work related courses to obtain an undergraduate or graduate degree related to your current position.
After 7 years of service in an eligible position an employee's eligible children may be awarded up to half of Colgate's tuition to attend an accredited college, university or trade school of their choice.
Along with a generous benefits package, additional perks unique to Colgate University include but are not limited to free on campus parking, free gym membership with discounts for family members, reduced Seven Oaks Golf Course memberships, University Bookstore discount, free library access, 3 free tickets for any regular season athletic home event, access to Colgate owned Bewkes Center and Glendening Boathouse, free access to all cultural events.
Department Statement
The Facilities Department is looking to fill a Custodial Supervisor position that will primarily focus on overseeing daily operations. The role involves working as part of the custodial management team and sharing responsibilities to deliver high-quality service to the campus community, while fostering a positive team environment. This position reports directly to the Custodial Operations Manager. Internal candidates are highly encouraged to apply.
It is the mission of the Facilities Department at Colgate University to create the safest, cleanest, and most comfortable environment that further distinguishes Colgate University as a world-class educational institution. We work hard as part of a unified team, to make everyone who arrives on campus feel welcomed.
One team, one mission
The Facilities Department provides the physical environment, utilities, and facilities support services necessary to promote the educational and research activities of the university. To ensure quality service to our community, we provide strong coordination and communications between multi-functional groups and our customers, with a customer-oriented approach. Training and development of self-directed teams promotes a work environment that encourages employee initiative, engagement and development.
Accountabilities
Primary focus is on the oversight of daily operations; scheduling and supervision of staff and providing coverage to meet the campus needs.
Specific accountabilities include, but are not limited to:
* Effective supervision over routine daily operations of the custodial team, including Forepersons.
* Ensure building conditions meet established standards for cleanliness and provide corrective actions and additional training.
* Ensure custodial staff execute work in a safe and sustainable manner following university policies and goals.
* Ensures that custodial staff demonstrate the university's behavioral competencies by presenting as courteous, responsive and maintaining positive interactions with campus stakeholders.
* Provide coaching, feedback and corrective action following the contractual progressive discipline related to behaviors, as needed.
* Accountable for conducting building inspection in conjunction with Forepersons and maintaining accurate records.
* Oversite of custodial timecards - ensures accuracy and contractual obligations are fulfilled and provides final approval for processing; discusses and explains changes with employees.
* Accountable for efficient custodial staffing and scheduling.
* Ensures proper training of custodians. Maintains and retains accurate records.
* Ensures selection and hiring of high-quality employees - serves and/or chairs search committees and makes hiring recommendations.
* Ensures equitable distribution of work assignments and high quality of employee work product through the use of performance feedback and assessments.
* Conducts disciplinary actions, in accordance with the collective bargaining agreement.
* Responsible for providing feedback regarding employment status (hire, promotion and termination).
* Responsible for assisting with custodial budget oversight, including those costs related to supplies and equipment.
* Reviews and approves vacation, ensures appropriate level of staffing and tracks attendance, in accordance with the policy. Addresses absenteeism.
* Responds to emergency calls, as needed.
* Serve on campus committees as a representative of Facilities.
* Responsible for cross-training with the supervisor of building maintenance and special event coordination to effectively conduct duties in their absence or as needed.
Technical Competencies
Name Communication and Customer Service Description
Demonstrates effective interpersonal skills in all relationships, effective active listening skills and appropriate verbal and nonverbal communication skills. Demonstrates ability to provide professional communications in all interactions, including face-to-face and by phone or radio. Demonstrated ability to provide efficient and timely responses for services and accuracy of information. Demonstrated ability to behave in a professional, helpful and friendly manner to provide quality experiences in all interactions and communications and strive to build confidence in community members. Demonstrated ability to maintain cooperative and collaborative working relationships.
Name Workplace Policies and Procedures Description
Demonstrates a thorough understanding of the collective bargaining contract and workplace policies and procedures that apply to assigned workforce. Demonstrates an ability to follow established policies and procedures and consistently and fairly applies. Demonstrates an ability to modify or establish policies as needed.
Name Operations Description
Demonstrated ability to effectively and consistently apply time management, problem solving, and planning skills in the implementation of processes. Demonstrates a general understanding of buildings and campus to effectively manage and meet campus and customer needs. Demonstrated ability to consistently meet functional accountabilities. Ability to forecast and manage an operational budget within area of responsibility.
Name Technical Skills Description
Demonstrates ability to understand and use functionality of facilities management systems for providing accurate and timely data for reporting purposes. Demonstrates a solid understanding of computer skills, functionality and knowledge of Microsoft Outlook, Word, Excel, Google and other software used to carry out job duties.
Name Training Description
Demonstrated ability to teach and train others on the functions required to perform responsibilities, including proper use of equipment, safe handling of chemicals, and computer skills. Demonstrates continuous learning to advance professional growth and facilities operations.
Name Managerial Skills Description
Demonstrated knowledge of Colgate managerial processes and requirements, to include:
* Demonstrated ability to fairly and accurately assess employee performance in accordance with university practices.
* Demonstrated understanding of federal and state regulations, as well as university policies and guidelines related to human resources sufficient to effectively select new employees, recommend pay actions, determine employment status and initiate or approve employee changes in status.
Demonstrated ability to select, develop and retain high performing work teams to include:
* Demonstrated skill in the development of employee skills, performance and behaviors.
* Demonstrated ability to effectively coach and communicate with employees on issues of pay, performance and development.
* Demonstrated ability to consistently identify, hire and retain high performing employees.
Behavioral Competencies
Name Personal Accountability for Results Description
Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.
Name Effective Communication Description
Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.
Name Problem Solving and Decision Making Description
Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.
Name Change Management Description
Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.
Name Leadership and Teamwork Description
Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.
Name Creativity and Innovation Description
Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.
Name Diversity and Inclusion Description
Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.
Name Sustainability Description
Understands the impact of decision making and personal behavior in achieving the university's commitment to a sustainable and carbon-neutral campus; supports and advances the university's sustainability initiatives; influences others to use sustainable practices.
Requirements
Professional Experience/ Qualifications
* A minimum of 5 years facilities experience.
* Demonstrated ability to lead, train, supervise, direct, motivate, and evaluate staff.
* Demonstrated ability to teach and lead others in the proper use of institutional equipment and supplies, operational techniques and customer service.
* Demonstrated ability to communicate effectively with a diverse range of constituents.
* Demonstrated ability to use computer applications for work order entries, timesheet approval, email, communications and data analysis, Microsoft and Google Suites.
* Requires ability to prioritize.
* Knowledge of local, state and federal health & safety codes.
* Must have a positive approach, even in difficult situations.
* Must have the ability to respond to emergency and on-call situations during off shifts (evenings, nights and weekends).
* Must be capable of working collegially with a diverse group of faculty, staff and students on a daily basis.
Preferred Qualifications
* Prior experience as a Custodian is strongly preferred.
* Proven experience in a supervisory or leadership role is preferred.
* Advanced degree or certificate in a custodian supervisor or similar program preferred.
Education
High school diploma or equivalent is required.
Certifications
A current valid driver's license, in accordance with the University's Driver Safety and Motor Vehicle Use Policy is required.
Physical Requirements
* Must be able to perform all of the job duties required of a custodial position including the ability to stoop, bend, stand for long periods of time as well as lifting, carrying up to a maximum of 50 pounds in order to train others on work-related responsibilities.
* Must be able to handle heavy equipment, such as industrial vacuum cleaners, shampooers, buffers as well as containers, such as trash bags and cans.
* Responsible for following all procedures to conduct work activities in a safe manner including but not limited to wearing PPE required for specific duties and safe handling of chemicals as outlined by University policies and/or the supervisor.
* Responsible for immediately reporting any unsafe conditions to the supervisor and/or Environmental Health and Safety.
Other Information
This position is deemed essential under the University's Essential Personnel Policy.