We are seeking a Customer Account Associate to join our team! The individual in this position will provide customer support and communication through direct management of customer orders while closely assisting/supporting our Sales team along with our extensive customer base. This individual will be responsible for providing exceptional service and ensuring customer satisfaction and retention through processing orders, inquiries, order management and billing. Coordination with manufacturing plants, technology services, and other departments will be required. Individual must be able to handle complex customer inquiries and problems. This is an hourly position.
PRIMARY JOB DUTIES AND RESPONSIBLITIES
- Answer incoming calls, order entry and maintenance, customer account maintenance.
- Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments.
- Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors.
- Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
- Work with Global Price Team and sales on price masters. Maintaining systems accurately.
- Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
- Work with manager on associated projects/teams. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions.
- Process regulatory and other requests through Salesforce.
- Work with Master Data Management Team on material and customer master information.
- Assists with team coverage when other staff members are out of office.
- Travel as needed to manufacturing locations and customer base.
JOBS, EXPERINCE, AND KNOWLEDGE REQUIREMENTS
- Bachelor's degree or the equivalent experience.
- 3 to 5 years customer service and account support/management experience in the manufacturing or paper industry using silicone as the processing agent within a product knowledge-based customer support center.
- Experience with Salesforce and/or SAP a plus.
- Excellent written and oral communication, the ability to build collaborative relationships with Loparex team and our customer base.
- Proven analytical problem solving, math skills, manufacturing systems and communications skills to quickly resolve time sensitive customer issues.
- The ability to be self-directed to work toward corporate and business unit objectives.
- The flexibility to provide support on business initiatives and execute implementation processes.
- Solid organizational, communication, and follow-up skills.
BENEFITS
- Medical, Dental, and Vision Insurance
- Telehealth
- Health savings account with generous annual employer contribution
- Fitness reimbursement program
- Development and career growth opportunities
- Competitive 401(k) matching program
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.
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