On behalf of our client, we are seeking a dynamic and results-oriented Customer Account Manager to join their team in Woodbridge, VA. The ideal candidate will have a strong background in the packaging industry and a proven track record of building and maintaining strong client relationships. The new resource will work closely with customers, the sales team and the production team, and manage the A-to-Z order fulfillment throughout the production cycle, serving as the primary point of contact for customers, and playing a key role in ensuring a long-lasting relationship with the clients.
Responsibilities:
- Provide exceptional customer service to ensure customer satisfaction.
- Respond to customer inquiries and requests, assisting them promptly and efficiently.
- Proactively anticipate customer needs and offer solutions.
- Process customer orders in a courteous, efficient and timely manner.
- Organize workflow to meet customers deadlines.
- Follow closely the customer PO through the manufacturing production cycle: from PO receipt, PO entry in the company ERP; understand production and logistics lead times, communication of PO lead time to customer, to making sure the PO is received and properly billed.
- Manage telephone calls professionally, efficiently and with good communication skills.
- Attend customer questions, complaints and concerns promptly, and facilitate satisfactory resolutions.
- Understand and appropriately use the company pricing system and policies.
- Collaborate with other team members, including sales, production, quality and logistics.
- Work closely with the production and logistic team, to troubleshoot possible delays in customer orders and communicate such delays in a timely manner
- Match and file customers' purchase orders to invoices generated by accounting.
- Adjust complaints concerning billing or service rendered, working closely with the accounting and/or quality department.
- Develop and maintain strong relationships with key accounts within the assigned territory.
- Manage the entire sales cycle, from lead generation to closing deals.
- Collaborate with cross-functional teams to ensure timely and accurate order fulfillment.
- Resolve customer issues and complaints in a timely and professional manner.
- Develop and implement effective sales strategies to achieve sales targets.
- Proactively identify and pursue new business opportunities.
- Conduct market research and analysis to identify trends and opportunities.
- Develop and present persuasive sales presentations.
Basic Qualifications
- Associate's degree in business, Marketing, or a related field.
- 3-5 years of experience in sales, account management or customer service.
- Basic proficiency in CRM software and Microsoft Office Suite.
- Basic proficiency in Microsoft Office specifically Excel, Word and Outlook
Preferred Qualifications
- Strong understanding of the packaging market and industry trends.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving skills.
- Excellent verbal and written communication skills with a professional presentation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.