Customer Account Representative
: Job Details :

Customer Account Representative

This Nebraska-based telecom company in Lincoln is hiring a customer service representative due to staff relocation. Joining the Customer Service department, you become an integral part of an extremely dedicated and hardworking team performing a variety of customer-related duties, handling customer calls about service, new account setup, customer billing, account review, and research to make appropriate data changes.

Tasks are performed with a sense of focus and urgency while maintaining attention to detail and accuracy are essential for the department to be successful in meeting deadlines. Your day will consist of handling inbound customer inquiries, setting up new customer accounts, verifying customer information, and offering the best service options available in the service area. Handling the caller efficiently you are capturing pertinent information to ensure billing statements are processed correctly. A positive customer experience outcome is key for customer retention.

What You Will Do:

• Process service orders and handle all tasks related to the setting up of new accounts.
• Learn and navigate within multiple software platforms and databases.
• Review, and ensure the accuracy of customer information related to billing statements.
• Utilize MS Office Word, Excel, and Access daily to update and maintain confidential information.
• Execute a series of daily tasks related to billing and disconnect notices, collection calls, various data reports, and answering customer inquiries.

What You Need:

• Minimum 3-5 years business office work experience.
• Proven experience performing administrative processing duties.
• Ability to work in a fast-paced setting.
• Maintain confidential information.
• Strong attention to detail to reduce inaccuracies.
• Possess an affinity for numbers.
• Strong mathematical skills, and ability to retain and recall account codes.
• Intermediate to Advanced computer proficiency skills in MS Office, Word, Excel, and Access.

What's In It for You:

• Enjoy working in a traditional, organized, clean office setting.
• $20.00 + DOE
• Small Friendly team of associates.
• East Lincoln location
• Casual Attire – Nice Jeans allowed!
• Monday -Friday 8:00 a.m.- 5:00 p.m. 1 hour lunch
• Health coverage is available after 30 days with 3 options to choose.
• 6 Paid Holidays 2 Float Days
• PTO Earn 10 days first year.
• Annual Employer Contribution to Retirement Account.
• Direct Hire.
• In the Office Position

The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However, you identify and whatever your background, we encourage you to apply today, or you can download our mobile app to receive and accept real-time job notifications.

Don't miss this opportunity! Join this stable company and find your next home!