Customer Accounts Advisor
: Job Details :

**Customer Accounts Advisor****Hiring Range Minimum to Maximum: $12.25 to $13.00****_This position is also eligible for incentive pay based on performance._**Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.**Skills for Success**Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.**The Work**+ Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.+ Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone+ Sell customers on the benefits of timely lease agreement renewal payments+ Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals+ Assist with merchandise returns and guest deliveries as directed by management+ Clean and certify merchandise in the Quality Assurance Center for all items personally returned+ Complete and maintain weekly vehicle maintenance sheet and route sheets daily+ Load, secure and protect product in company vehicle+ Safely operate company vehicle+ Assist the Sales Team as needed+ Any reasonable duties requested by management**Requirements**+ United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.+ Must meet DOT requirements to obtain certification in required states (United States)+ Ability to work schedule of hours varying from 8 am to 9 pm+ Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly+ Two years of retail/customer service experience preferred+ High School diploma or equivalent preferred+ Excellent interpersonal and communication skills+ High energy with the ability to effectively perform all functions of the store and multitasking effectively+ Proper telephone etiquette+ Uphold the Aaron's Brand and protect company assets+ Maintain a professional appearance+ Proficient computer skills