CUSTOMER ADVOCATE - QUALITY ASSURANCE
: Job Details :

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe itbegins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.JOB DESCRIPTIONCustomer AdvocateReports to: Quality Assurance ManagerGeneral Expectations:Advocate for the end customer by upholding the highest quality World Class expectation on their behalf at your respective gateway. Serving as an expert in the identification of quality issues and the facilitation of the root cause process. Taking the lead in ensuring that corrections are made to the quality issues before allowing the home to pass through their gateway. Having a TEAM mindset with all coworkers and production, to achieve the common goal of building quality homes for families.Duties / Responsibilities:Inspect the home through the lens of the end customer. Be the code expert in assigned gateway. Read and understand both the order and the prints for the day's run, in preparation for homes coming through the gateway that day. Rectify any discrepancies with engineering and the Area Manager immediately. Inspect homes using the checklist provided, design approvals (DAPIA), and general knowledge and experience. Bring quality issues to the attention of production management. If necessary, stop homes that do not meet the required quality standards. Work with the Area Manager(s) in your gateway to determine the root cause of issues by providing paperwork and tracking the completion of that paperwork within 24 hours for all repeat issues. Keep a floor-by-floor record of audit results. Tabulate daily non-conformance findings and provide information to TMX (Team Member Experience) team.Skills, Knowledge, and Abilities Required:General knowledge of plumbing, electrical, framing, and blueprint reading. Ability to read and understand orders and prints. Courage to stop the production line, if needed. Humbleness and flexibility to see another Team Member's point of view. Leadership ability to pull resources together to solve a common problem. Communicating clearly and constructively at all levels of the organization.Education and Qualifications:High School Diploma. 2+ years of experience in manufactured housing in relevant gateway departments preferred. Leadership / Management experience in a manufacturing environment preferred. 2+ years' experience in a QA/QC role preferred. Certification relating to quality is desirable. Technical certifications in plumbing, electrical, or building trades is highly desirable.Why Clayton?A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Business Unit - B00018Clayton Manufacturing