Customer Applications Staff Business Systems Analyst
: Job Details :

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Business Systems Analysis Acts as a liaison between IT and the business to elicit, document, analyze and validate requirements for new systems and enhancement of existing systems. Analyzes business processes/problems to be solved with automated systems. Identifies gaps and provides expertise in business requirements for system specifications and scales new and current systems, processes and procedures in a cost-effective manner. Key Responsibilities Business Analysis (BUAN) Investigates operational needs, problems and opportunities, contributing to the recommendation of improvements in automated and nonautomated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. Requirements Definition and Management (REQM) Defines scope and business priorities for small-scale changes and may assist in larger-scale scoping exercises. Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyzes them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritize requirements. Customer Service Support (CSSUP) Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken. Sales Support (SSUP) Communicates effectively with clients by telephone and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Assists in devising solutions to client requirements and solves straightforward problems. Education/Experience/Certifications Education Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience. Experience Typically two or more years in related field. Preferred experience in or knowledge of specific line of business and/or IT environment Competencies (Knowledge, Skills, Abilities) Functional Competencies Working knowledge of business analysis framework Intermediate knowledge of discovery techniques and requirements definition Intermediate knowledge of requirements documentation Working knowledge of business solutions, services and databases Working knowledge of customer service management Working knowledge of change management including opportunity and benefits recognition General Competencies Intermediate customer focus skills Intermediate accuracy skills Intermediate oral and written communication skills Intermediate interpersonal skills Intermediate decision-making skills Working analytical thinking skills Physical and Cognitive Demands Cognitive Level Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists. Cognitive Ability to adhere to set response times, deadlines and time-sensitive tasks Ability to follow accuracy standards Ability to follow through on decision-making tasks Ability to interact effectively and collaboratively within a team environment Ability to communicate and problem solve when under stress Ability to respond and adapt to frequent change Ability to accept and demonstrate self-awareness when provided constructive feedback Ability to discern feedback and acknowledge ownership of areas of improvement Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory Ability to process new information to be applied consistently to work tasks Physical Capabilities

• Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
• Computer use (use computer regularly for entire work shift)
• Lifting/pushing/pulling: Up to 10 lbs.
• Carrying: Up to 10 lbs.
• Unstable surfaces requiring balance

Environment - Indoor/Outdoor

• Office

Compensation Range: $72,900.00 - $121,500.00 Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis. PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here. Join us today and power your potential! Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting ...@pgn.com or by calling 503-###-####. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at ...@pgn.com. To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.