Location: Caldwell,NJ, USA
Customer Assurance Manager - HVAC Products | Carrier Enterprise
West Caldwell, NJ
Company Description:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
Company website:
www.carrierenterprise.com
Job Summary:
The Customer Assurance Manager plays a pivotal role in supporting our customers' technical needs and enhancing their experience with CE products. Ideal for an experienced HVAC/R Technician, this position is responsible for providing comprehensive technical support to field technicians across Residential, Light Commercial, and Large Commercial Applied product lines. You will become a key partner for our dealers, resolving issues through both phone support and onsite visits, and contributing to our consumer relations and warranty services.
Key Responsibilities:
* Technical Support & Troubleshooting: Deliver technical assistance to field technicians to diagnose and resolve HVAC equipment issues for the Carrier, Payne, and Bryant product lines.
Onsite Support: Conduct job site visits to assist with technical challenges and ensure proper resolution of product issues.
* Training & Development: Provide training sessions for dealers on product use, troubleshooting techniques, and best practices for installation and maintenance.
* Warranty & Consumer Relations: Address special warranty issues and manage consumer relations to ensure customer satisfaction and product integrity.
* Internal Support: Collaborate with internal sales teams to provide technical insight and assist with post-sale technical concerns to secure ongoing business.
* Continuous Improvement: Identify opportunities for product and service enhancements to improve customer experience and product performance.