Customer Care Advisor | Champaign
: Job Details :

Schedule•Monday-Friday 9am-6pm CST; possible Saturdays 8am-12pmFULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE Duties/Responsibilities•Ensure customer satisfaction.•Deliver technical and service support via phone.•Attend and participate in training sessions and staff meetings.•Ability to adapt to change and respond to all requests in a professional manner.•Maintain customer confidence and protect bank operations by keeping information confidential.Education•Requires High School diploma.•Previous banking experience preferred.•Requires knowledge of Microsoft Office.QualificationsKnowledge of:•Strong interpersonal, written and verbal communication skills•Strong organizational skills•Basic knowledge of web browsers and mobile devicesAbility to:•Analyze and solve problems efficiently and accurately•Maintain mental concentration and visual attention to detail•Effectively manage time•Multi-task•Work independently and in a team environment•Express desire and show willingness to assist customersBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.