Customer Care Advisor - Edwardsville
: Job Details :

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support. Duties & Responsibilities* Ensure customer satisfaction and retention* Deliver technical, troubleshooting and service support via phone, chat and email* De-escalate situations involving dissatisfied customers, offering patient assistance and support* Attend and participate in training sessions and team meetings* Ability to adapt to change and respond to all requests in a professional and positive manner* Maintain customer confidence and protect bank operations by keeping information confidential* Inform and refer customers when appropriate for products and services* Perform outbound calls to customers as needed to deliver exceptional service to our customersEducation & ExperienceKnowledge of:* Strong organizational skills* Basic knowledge of web browsers, digital offerings and products and services* Have or the ability to obtain Busey account with online/mobile bankingAbility to:* Leverage strong interpersonal, written, and verbal communication skills* Analyze and solve problems efficiently and accurately* Maintain mental concentration and visual attention to detail* Effectively manage time* Express desire and show the willingness to assist customers and resolve issues* Able to work independently and in a fast-paced, team environmentEducation and Training:* Requires High School diploma* Requires knowledge of Microsoft Office* Previous banking experience preferred, but not requiredBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.