Customer Care Agent
: Job Details :

As a Customer Care Agent you will be responsible for answering calls, e-mails and other interactions based on specific training received from consumers, vendors, retailers and Ace corporate staff. Your goal is to identify the contacts issue/question, research the potential solution/answer, determine the best solution/answer, and work with the contact to resolve their issue or answer their question. Anything not resolved or not answered at this level is escalated to a Customer Care escalation team or a subject matter expert partner. What youll do. Receive questions/information requests and identifies the contacts specific needs. Research the contacts issue/question in the knowledge database, interpret guidelines/procedures, and identify the best solution/answer. Either answers the contacts question/information request or work with the contact to resolve their issue. Documents the request and answer/resolution. Escalates the issue to an escalation team or subject matter expert if is...Customer Care, Agent, Customer Service, Retail, Hardware