Location: Pleasanton,CA, USA
**Customer Care Analyst - Customer Service**
Pleasanton, California Contract Added - 17 hours ago **Location**
Customer Care Analyst - Customer Service **Job Description**
**Customer Care Analyst**
**Pleasanton, CA (Remote)**
**6 Month Contract**
**Overview:**
Our Customer Care Analysts will work with customers to enhance their overall user experience with Workday. In this role you will work closely with other Customer Care Specialists to ensure our customers inquiries are diligently followed up on.
**Responsibilities:**
Manage case queue via case management system to help resolve customer requests quickly and effectively.
Own operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, tenant maintenance, etc.
Assignment of cases as appropriate.
Liaison between the customer and our internal teams (Workday Support, Documentation, Community, Customer Success Managers (CSM), and other internal Workday teams) to ensure the customers needs are being met.
Research customer questions/issues.
Provide assistance to Workday Support Product Analysts by doing analysis and research.
Analyze ways to improve tools so that customers can be self-sufficient and cases can be avoided.
Clearly and succinctly document communications to customers.
Effectively prioritize and escalate customer issues as required.
**Required Skills / Experience:**
1-3 years of experience in a customer services role
1-2 years experience within functional areas of HR or Human Capital Management
Bright, high energy individual, with a passion to learn and contribute.
Solid computer skills (Excel, Word, PowerPoint, software applications).
Detail-oriented, able to keep track of lots of data effectively.
Able to absorb new concepts and technologies quickly.
Able to multi-task and manage priorities.
Can work in a fast paced, dynamic, and fun team environment
Team player who will work across the organization and company to continue improving the way we serve our customers.
Excellent verbal and written communication skills required
Proven ability to collaborate and build strong relationships
Ability to understand and interpret data from multiple sources
Passion for customers and customer success
Bachelor degree or equivalent experience; business or technical degree preferred