Location: Denver,CO, USA
Country: United States of America
Ready to make your application Please do read through the description at least once before clicking on Apply.Location: CAC55: SC DENVER 6330 Washington St Unit 16, Denver, CO, 80216 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Carrier Commercial Service is seeking a Customer Care Associate in the Northeast region of the USA. The Customer Care Associate will strive for 100% customer retention. Meeting with customers in face-to-face meetings to ensure alignment between customer needs and service agreement deliverables. Establishes and maintains long-term trust relationships with assigned accounts and ensures a very high degree of customer satisfaction. This person is expected to be the point of contact for all customer issues. Identifies and coordinates efforts between sales and operations to resolve customer issues. Evaluates and identifies specific positive and negative processes to improve satisfaction and reduce customer problems. And promotes the use of additional services and products and provides sales leads.
This role is a great fit for those who excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
Pay Range: $76,516 - $107,122 Annually
Benefits available here
Applications are ongoing
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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