CUSTOMER CARE COORDINATOR
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The Customer Care Coordinator will be responsible for being a core member of our patients experience team. Customer Care Coordinators are responsible for receiving patients and visitors, ensuring they are compliant for building access as required by the state of Virginia Board of Pharmacy regulations. Badging visitors and ensuring patients have proper medical card documents. Our Customer Care Coordinators will also be responsible for assisting patients by scanning documents, filling out forms, and using express patient ordering on iPads. Ringing up patient transactions and ensuring a delightful checkout experience are major parts of responsibility for this role.
This Customer Care Coordinator will provide general office support with a variety of clerical activities and administrative related tasks. The right candidate will be responsible for answering incoming calls, directing calls to appropriate team members, receiving packages as well as additional responsibilities as time allows to support the flow of our dispensary.
WHAT YOU WILL DO:
- Manage and record the inflow and outflow of people entering and exiting the Dispensary, including escorting the patient as needed (i.e., Express iPad, Express Pick-up, Consultation room etc.).
- Engage customers and patients by greeting them and offering assistance by phone and in-person. Resolve customer issues and answer questions to ensure a positive customer experience.
- Ensure patients have proper documentation for their Medical Cannabis transaction and help with in-store express iPad experience.
- Responsible and accountable for registering all related sales on assigned cash register, and collecting and handling cash/debit as required.
- Fill and stock area of work (i.e., bags, paper, receipt paper labels etc.).
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- Assist with other related clerical duties such as photocopying, faxing, filing, and documentation.
- Maintain a working knowledge of store systems and store equipment.
- Serve as backup for other departments as needed (e.g., delivery program router, checkout, and security check in).
- Light cleaning, sanitizing, and trash disposal – before, during, and after operating business hours (i.e., breakroom, bathrooms, waiting rooms, checkout stations).
- Maintain a positive attitude and foster a positive work environment.
- Other duties as assigned.
- Understand applicable federal, state, local laws and regulations and HIPAA policy as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
EDUCATION & EXPERIENCE
- High School Education or GED; Associates Degree preferred.
- 2 years of administrative experience; 4 years related experience preferred.
- Must be a minimum of 21 years of age.
- Must be competent in Microsoft Word, Excel, Outlook, Power Point.
- Flexibility – requires willingness to work flexible schedule, including evenings and weekends.
- Knowledge and experience using POS systems, iPad/iOS systems.
PHYSICAL REQUIREMENTS
- Must be reliably on time and be proud to be consistent and reliable.
- Must possess good judgment and use time wisely and productively.
- Constantly perform desk-based computer tasks.
- Frequently stand/walk.
- Occasionally reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds.
- Occasionally twist/bend/stoop/squat, kneel/crawl.
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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