Job DetailsJob LocationMaster Service Companies - Knoxville, TNPosition TypeFull TimeEducation LevelNot SpecifiedTravel PercentageNegligibleJob ShiftDayJob CategoryCustomer ServiceDescriptionCUSTOMER CARE REPRESENTATIVE GREAT CULTURE + BENEFITS!!Master Services, a regional leader in the waterproofing, foundation repair and concrete repair industry, is looking for a highly motivated and positive individual to serve on our team of Customer Care RepresentativeOur purpose at Master Services is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At Master Services, we also redefine work for our employees. We want our employees to know that they are valued, and we want them to experience success in a way they never imagined possible.ESSENTIAL JOB FUNCTIONS
- Represents the company through telephone customer contact.
- Answers calls, set appointments.
- Following up with customers on a variety of issues/occasions.
- Keeps customer records and files current and updated, as well as sending customers information about the company and/or services performed.
- Perform administrative functions to support all departments as needed.
- Regular and punctual attendance. Ability to work overtime if needed
WHAT WE OFFER
- Benefit Package: Medical, Dental, Vision, Earned Time Off, 401k, Employee Assistance Program, $500.00 Referral Program
- Incredible culture and work life balance
- An environment filled with success
- A company that will value your hard work and respect you
QualificationsREQUIRED SKILLS
- Thorough understanding of customer service principles and practices.
- Skill in operating personal computers and programs such as spreadsheets, databases, and work processing software.
- Skill in verbal and written communication.
- Ability to handle a variety of tasks.
- Ability to perform accurate data entry.
- Possess talent and personal traits:
- Customer Focus
- Self-Management
- Planning & Organizing
- Empathetic Outlook
- Resiliency
- Teamwork
- Diplomacy & Tact
- Integrity
EDUCATION AND EXPERIENCE
- High school diploma or G.E.D. preferred.
- 1+ years of call center experience preferred.
- 18 years of age or older.
- Bilingual is a plus but not required
PAY
SCHEDULE
- Monday-Friday 8:00am-5:00pm with one weekday being from 8:00am-6:00pm
- 1 Saturday a month from 9:00am-1:00pm